Customer Support Specialist

Security First Managers LLC; Ormond Beach (FL); Remote; USD 30,000 - 45,000; Full time

Job summary

Security First Managers LLC is seeking a Customer Support Specialist to deliver exceptional service in a call center environment. This role requires strong communication skills and the ability to resolve customer inquiries related to policies and claims. Successful candidates will possess a high school diploma and experience in customer service.

Qualifications

• High school diploma or equivalent required.
• One year of contact center or customer service experience preferred.
• Must be able to obtain Florida property & casualty license within 90 days.

Responsibilities

• Provide exceptional customer experience within a call center.
• Support customers with underwriting, billing, and claims inquiries.
• Aim for first-contact resolution on customer calls.

Skills

Customer service

Bilingual (English / Spanish)

Education

High school diploma or equivalent

Job description

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Security First Managers, LLC is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law. Security First Managers, LLC complies with all applicable laws regarding non-discrimination and equal opportunity employment.

Summary of Position:
As a Customer Support Specialist, provide exceptional customer experience within a call center environment to the customers (policyholders, agencies and contractors) of Security First Managers (Company). Supports customers with underwriting, billing, policy, and claim status related inquiries, and responding to other general inquiries via inbound and outbound calls. Provides timely and accurate information to customers with the goal of providing first-contact resolution (FCR) on every call. Work is performed under close supervision with minimal latitude in the use of initiative and independent judgment.

• High school diploma or equivalent
• One (1) year of contact center environment or customer service experience
• OR an equivalent combination of education, certification, training, and/or experience

Certifications and Licenses:
-May be required to possess a valid state of Florida driver’s license
-Florida property & casualty (P&C) 440 license or ability to obtain within 90 days of employment

Preferred Qualifications:
-Prior property & casualty underwriting experience
-One (1) year industry experience
-Bilingual (English / Spanish)

**Opportunity to work remote based on location. Must reside in Florida**