Customer Support Specialist

JotPsych; New York (NY); Hybrid; USD 34,000 - 55,000; Part time

Job summary

JotPsych makes software for behavioral health clinicians. Our scribe has drafted more than 3.1 million patient notes and reduces admin time by about 90%. We're expanding from notes into the full revenue cycle and search for a thoughtful human to walk clinicians through it. That's this role.

You’ll welcome providers, guide setup on calls, run follow-ups, triage questions, and share tips to save time and reduce churn. You’ll likely grow into Customer Success or Sales as the company expands.

Qualifications

• 2–4 years of customer support, success, or sales experience.
• Empathetic listener with confident communication.
• High ownership and problem-solving initiative.
• Familiar with CRMs like HubSpot or Salesforce and Google Workspace.
• Interest in healthcare is a plus.

Responsibilities

• Welcome new providers and walk them through setup, one 15 to 30 minute call at a time.
• Run async follow-ups (short emails, Loom snippets) to reach first win quickly.
• Triage incoming questions: bug vs. user education vs. workflow gap; hand tickets with context.
• Share workflow tips that save time and reduce avoidable churn.
• Surface recurring patterns to product and engineering to prevent reoccurring issues next month.

Skills

Customer support

Customer success

Sales experience

Empathetic listening

Clear communication

CRM experience

Google Workspace

Loom

Tools

HubSpot

Salesforce

Google Workspace

Loom

Job description

US only 25 to 40 hours per week Growth & sales track

JotPsych makes software for behavioral health clinicians. Our scribe has drafted more than 3.1 million patient notes and reduces administrative time by about 90%. We're now expanding from the note into the full revenue cycle: billing, audit, prior-auth.

The fastest way for a clinician to get value out of JotPsych is for a thoughtful human to walk them through it. That's this role.

The role

Help clinicians learn JotPsych, resolve questions, and keep using the software.

We see customer support, customer success, and sales as deeply interdependent functions. The right person in this seat grows into a Customer Success or Sales role as the company grows.

What you'd own

• Welcome new providers and walk them through setup, one 15 to 30 minute call at a time
• Run async follow-ups (short emails, Loom snippets) to get providers to their first win quickly
• Triage incoming questions: bug vs. user education vs. workflow gap, and hand engineering tickets clean context
• Share workflow tips that save time (templates, shortcuts, smarter habits) and reduce avoidable churn
• Surface recurring patterns to product and engineering so the same issue doesn't show up next month

Who you probably are

• 2 to 4 years of customer support, success, or sales experience. You've handled hard customer conversations before and you're calmer for it.
• Empathetic listener, confident communicator. You can build rapport in a 15 minute call and you can write a clean follow-up email.
• High ownership. You do what it takes to unblock customers. You don't punt to "let me check with the team" when you can solve it yourself.
• Comfortable with the basics. CRMs like HubSpot or Salesforce, Google Workspace, async video tools. You don't need a runbook for every tool you touch.
• Curious about healthcare. Interest in behavioral health is a plus, not a requirement.

Who you're probably not

• Someone who needs a manager to set every priority.
• Someone who treats support tickets as a queue to clear, not customers to keep.
• Someone who needs an answer in a runbook before they pick up the phone.

Logistics

• United States only. If you live in New York City, you work from our Brooklyn Navy Yard office. If you live elsewhere in the United States, you work remote.
• 25 to 40 hours per week, including weekday availability to reach clinicians.
• $25/hour cash base, with on-target earnings of $40 to $50/hour.
• We measure outcomes, not clock time.