Customer Support Specialist

School of Science and Technology

New York (NY)

On-site

USD 36,000 - 48,000

Full time

14 days+

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Job summary

School of Science and Technology is seeking a polite, professional Call Center Representative to join our team in New York. You will work with colleagues to provide outstanding service by answering questions, handling complaints, and troubleshooting product issues.

The role involves processing high-volume inbound/outbound calls and guiding customers to appropriate solutions. The ideal candidate is customer-focused, detail-oriented, reliable, and adaptable, with strong verbal and written

Qualifications

High school diploma or equivalent required.
Exceptional customer service and communication skills.
Ability to listen, ask clarifying questions, and diffuse tense situations.
Familiarity with CRM software and accurate data entry.

Responsibilities

Answer or make calls to understand customer needs, complaints, or issues with products or services.
Respond quickly and accurately, explain solutions, and ensure customers feel supported.
Practice active listening, confirm information, and diffuse tense situations as needed.
Build lasting relationships with customers and team members based on trust and reliability.
Use CRM software and scripts appropriately to assist customers.