Customer Support Specialist

21st Century Dental Laboratory; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

21st Century Dental Laboratory is hiring two full-time Customer Support Specialists in New York. The role focuses on handling inbound calls from dental offices, providing updates on case status and shipping details, scheduling pickups, and resolving questions with a customer-centric approach.

The ideal candidate will have excellent communication, strong organizational skills, and a calm, professional demeanor. Dental or healthcare experience is a plus but not required; training is provided.

Qualifications

• Excellent verbal communication and phone etiquette.
• Strong organizational and multitasking skills.
• Positive, professional, and patient attitude.
• Ability to remain calm under pressure.
• Strong computer skills and ability to learn new software.
• Customer service experience required; dental or healthcare experience is a plus but not required.

Responsibilities

• Answer inbound phone calls from dental offices in a professional and friendly manner.
• Provide updates on case status, due dates, and shipping information.
• Schedule and coordinate case pickups.
• Answer general questions from doctors and office staff.
• Route calls to the appropriate department when needed.
• Document customer interactions accurately.
• Follow up on open requests to ensure timely resolution.
• Work closely with our production, shipping, digital, and accounts receivable teams to provide accurate information.
• Deliver an exceptional customer experience on every call.

Skills

Verbal communication

Phone etiquette

Organization

Multitasking

Calm under pressure

Computer skills

Customer service

Job description

Job Description

Customer Support Specialist

21st Century Dental Laboratory is seeking two full-time Customer Support Specialists to join our growing team.

If you enjoy helping customers, staying organized, and working in a fast-paced office environment, we’d love to meet you.

Responsibilities

• Answer inbound phone calls from dental offices in a professional and friendly manner.
• Provide updates on case status, due dates, and shipping information.
• Schedule and coordinate case pickups.
• Answer general questions from doctors and office staff.
• Route calls to the appropriate department when needed.
• Document customer interactions accurately.
• Follow up on open requests to ensure timely resolution.
• Work closely with our production, shipping, digital, and accounts receivable teams to provide accurate information.
• Deliver an exceptional customer experience on every call.

Qualifications

• Excellent verbal communication and phone etiquette.
• Strong organizational and multitasking skills.
• Positive, professional, and patient attitude.
• Ability to remain calm under pressure.
• Strong computer skills and ability to learn new software.
• Customer service experience required; dental or healthcare experience is a plus but not required.

What We’re Looking For

We’re looking for people who enjoy talking with customers, solving problems, and taking ownership of every call. The ideal candidate is dependable, detail-oriented, and committed to providing outstanding service.

Schedule

• Full-time
• Monday–Friday

Why Join Us?

• Stable, growing company
• Supportive team environment
• Paid training
• Opportunities for advancement
• Competitive compensation based on experience

Company Description

21st Century Dental Lab was founded on the belief that clinicians need to advance along with the dental industry. Our team is dedicated to the integration of digital dentistry into our workflow and the workflows of our clinicians. Every restoration we fabricate utilizes digital advancements to ensure high precision, fit, function, and esthetics.