Customer Support Specialist

Ebro Electronic GmbH; Mokena, Northern (IL, KY); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

PTO & holidays

Retirement plan

Health, dental & vision insurance

Career progression

Parental leave

Tuition reimbursement

Wellness program

Employee discount

Job summary

Xylem is seeking a Customer Support Specialist in Mokena, IL to handle order processing, pricing, quotations, and billing support for internal and external customers. The role emphasizes delivering legendary customer service and coordinating order management from quotation to delivery and invoicing.

The position entails working in a hybrid setup, supporting a sales team, and leveraging CRM and ERP tools to ensure accurate order status, pricing, and product availability.

Qualifications

• High School Diploma or equivalent.
• 1+ years of experience with order management, account management, or similar experience.
• Mechanical background/experience preferred.
• Customer Service experience.
• Experience with billing, invoicing, quoting, or related activities.
• Experience supporting a sales team preferred.

Responsibilities

• Order Management: process orders from sales staff or direct customers and communicate order status.
• Billing: investigate and resolve billing issues with A/R coordination.
• Sales Support: provide price & availability, quotations and post-order support for products and services.

Skills

Order management

Billing

Sales support

Customer service

Salesforce.com

SCPQ

SAP S/4HANA

AS 400

Microsoft Office

Education

High School Diploma or equivalent

Tools

Salesforce.com CRM

AS 400

SCPQ (Select Configure Price Quote)

SAP S/4HANA

Microsoft Office

Job description

## Customer Support SpecialistBewerben: Hybrid: Mokena, Illinois: Full time: Heute ausgeschrieben: R50484Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.The Customer Support Specialist will be responsible for order processing and sales-related support, including quoting, to both internal and external customers. In this role, the incumbent will also provide legendary customer service which includes prompt and thorough responses to customer inquiries while coordinating all aspects of order management from quoting to order delivery, and invoicing.**CORE RESPONSIBILITIES:**To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.* **Order Management**: Processes orders for products and/or services from sales staff or direct customer contact. Orders may range from off-the-shelf quick ship to longer cycle, more complex orders. Responsible for proactive, thorough follow up on order backlog to ensure order details are current. Provides timely communications on order status and changes to relevant parties. May coordinate and meet with other departments regarding order status, shipping dates, prices, product availability and back orders. Maintains virtual customer files with sales contracts and other information.* **Customer Billing Resolution**: Investigates and resolves billing issues related to customer disputes as relayed from A/R collections team.* **Sales Support**: Provide price & availability, formal quotations and other pre and post order support functions for standard and some specialty products and services Additional duties and responsibilities may be required based on organizational needs**QUALIFICATIONS:*** High School Diploma or equivalent* 1 + years of experience with order management, account management, or similar experience* Mechanical background/experience preferred* Customer Service experience* Experience with billing, invoicing, quoting, or related activities* Experience supporting a sales team preferred* Ability to work with diverse workforce and customer base in a matrixed organization* Proficiency in Microsoft Office Suite* Preferred experience with Salesforce.com Customer Relationship Management (CRM), AS 400, and Select Configure Price Quote (SCPQ) tools, SAP S/4HANA**WHAT WE CAN OFFER YOU:**Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:* Generous PTO package and paid holidays* Generous retirement savings plan* Customizable health, dental and vision insurance (eligible on first date)* Career progression plans* Reward and recognition programs* Paid parental leave* Tuition Reimbursement* Company Wellness Program* Employee Discount ProgramThe estimated pay range for this position is $24/hr. to $27/hr.. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation