Customer Support Specialist

Socket.dev; Memphis (TN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Career Growth

Community Involvement

Paid Vacation

Christmas Bonus

Vehicle Purchase Program

Discounts

Free Lunch Saturday

Production Bonuses

Job summary

Socket.dev in Memphis, TN is seeking a friendly Customer Support Specialist to join our in-house call center. You will handle calls, emails, and chats to schedule service appointments while delivering outstanding service.

The role emphasizes reliable communication, multitasking in a fast-paced setting, and keeping accurate customer records. A high school diploma and valid driver's license are required, automotive experience is a plus but not required, and we offer strong benefits and growth

Qualifications

• Excellent written and spoken communication across calls, email, and chat.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Strong organizational skills with attention to detail.
• Reliability and punctuality; you show up prepared.
• Customer-focused mindset with a friendly phone presence.
• Automotive industry experience is a plus, but not required; training provided.

Responsibilities

• Respond to calls, emails, and chats promptly and professionally.
• Schedule service appointments and coordinate with advisors.
• Follow up with customers to ensure satisfaction and retention.
• Maintain accurate customer records in the database.
• Meet monthly targets and contribute to team goals.

Skills

Communication

Multitasking

Organization

Computer literacy

Phone etiquette

Education

High school diploma

Job description

Are you a people person who loves being the friendly voice on the other end of the line? We're looking for a highly motivated and personable Customer Support Specialistto join our in-house call center! In this role, you'll be handling inbound and outbound calls, emails, and online chats to schedule service appointments while delivering exceptional customer service. Your workday will be from 9 AM to 6 PM, Monday to Friday, with a rotating Saturday per month to keep things exciting. Don't worry - you'll get a day off during the week to maintain that perfect work-life balance. If you're ready to chat, connect, and keep our customers happy, we want to hear from you!

What's In It for You? (we believe great employees deserve great perks)

• Health Insurance - because feeling your best matters.
• Dental Insurance - keep that smile shining!
• Vision Insurance - stay sharp in every way.
• 401(k) - plan ahead and invest in your future.
• Career Growth Opportunities - your potential is limitless here.
• Community Involvement - make an impact beyond the workplace.
• Paid Vacation Days - everyone deserves a little R&R.
• Christmas Bonus (based on tenure) - we reward loyalty.
• Employee Vehicle Purchase Program - yes, you could drive something sweet!
• Parts & Service Discounts - keep your ride running smoothly.
• Free Lunch Every Saturday - because greatness runs on good food.
• Production Bonuses - serious earning potential for top performers!

What You'll Be Doing:

• Be the friendly voice customers love by responding to calls, emails, and chats quickly and professionally.
• Schedule service appointments like a scheduling superstar.
• Make follow-up and retention calls to keep customers happy and coming back.
• Deliver five-star customer service by listening carefully and providing accurate, helpful information.
• Work closely with Service Advisors and the Parts Department to keep appointments running smoothly.
• Maintain accurate and up-to-date customer records in our database.
• Meet and exceed monthly goals - and celebrate those wins!

Requirements You Bring to the Table:

• High school diploma (or equivalent).
• Valid Driver's License.
• Reliability and Punctuality - you show up ready to shine.
• Excellent Communication Skills (phone, email, and chat).
• The ability to multitask in a fast-paced environment.
• Strong organization skills and attention to detail.
• Solid computer skills.
• Automotive industry experience is a plus, but not required - we'll gladly teach you what you need to know!