Customer Support Specialist

Nexarideexpress; Los Angeles (CA); Remote; USD 34,440; Full time

Benefits offered by this job

Competitive Pay

Fully Remote Work

Career Growth

Comprehensive Benefits

Job summary

A cutting-edge logistics company is seeking a Customer Support Specialist who thrives in a fast-paced, remote environment. You will provide exceptional service by responding to customer inquiries and resolving issues related to shipments and payments. The ideal candidate will have 5 years of customer support experience, excellent communication skills, and a solution-focused approach. This role offers competitive pay of $25/hour, comprehensive benefits, and opportunities for career growth.

Qualifications

• 5 years of experience in customer support, preferably in logistics or tech-driven services.
• Excellent verbal and written communication skills.
• Empathy-driven and calm under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and ticketing platforms.
• Resolve service issues related to shipments and delivery updates.
• Collaborate with dispatch and operations teams.

Skills

Customer support experience

Verbal and written communication

Empathy-driven

Ability to multitask

Job description

About the job Customer Support Specialist

About Nexa Ride Express

At Nexa Ride Express, we are not just moving freightwe are moving industries forward. As a fast-scaling logistics and haulage solutions company, we are transforming how goods travel across the country through cutting-edge technology, reliable service, and a customer-first mindset. Join a team that's redefining logistics one load at a time.

Position Overview

We are seeking a Customer Support Specialist who thrives in a fast-paced, remote environment and is passionate about delivering exceptional service. In this role, you'll be the voice of Nexa Ride Express, providing timely, accurate, and empathetic support to our customers, partners, and drivers.

Key Responsibilities

Respond to customer inquiries via phone, email, chat, and ticketing platforms with professionalism and clarity.

Resolve service issues related to shipments, delivery updates, payment inquiries, and general support.

Collaborate with dispatch, operations, and driver support teams to resolve issues quickly and efficiently.

Maintain accurate records of customer interactions, feedback, and issue resolutions.

Identify recurring problems and flag them to the operations or product teams for improvement.

Uphold Nexa Ride Express's commitment to providing world-class customer experience.

Qualifications

5 years of experience in customer support, preferably in logistics, transportation, or tech-driven services.

Excellent verbal and written communication skills.

Empathy-driven, solution-focused, and calm under pressure.

Ability to multitask and work independently in a remote setting.

Reliable internet connection and a quiet home office setup.

What We Offer

Competitive Pay $25/hour

Fully Remote Work Work from anywhere with structure and flexibility.

Career Growth Be part of a growing logistics brand with real upward mobility.

️ Comprehensive Benefits Health, wellness, and time-off plans available.

Mission-Driven Team Join a team passionate about transforming logistics for the better.

Apply Now

Ready to be part of something bigger? Apply now and help us build the future of logistics, one customer at a time.