Customer Service Agent

Poolcorp; Tampa (FL); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Rx coverage with FSA

401(k) match

PTO & holidays

Life Insurance

Long-Term Disability

Parental Leave

Tuition program

Stock Purchase Plan

Employee Discounts

Job summary

POOLCORP is seeking an experienced Inside Sales Agent in Tampa, FL to respond to customer needs over the phone, grow sales, and build lasting relationships. You will work with the distribution team to meet quotas while maintaining high customer satisfaction.

The role requires a minimum of 2 years in inside sales, strong pool industry knowledge, and excellent communication skills. Competitive pay is complemented by bonuses and comprehensive benefits.

Qualifications

• Minimum 2 years of inside sales experience.
• Strong product knowledge in swimming pool and spa industry.
• Proven success meeting sales goals and growing sales.
• Strong communication skills, both written and verbal.
• Must be 18 years of age or older to apply.

Responsibilities

• Place and answer calls from existing and potential customers to solicit business and follow up on needs.
• Establish relationships with customers and learn buying habits to recommend products and solutions.
• Process customer orders quickly and efficiently.
• Cross-sell, upsell and promote promotional sale items.
• Communicate pricing, product updates, deliveries and terms.
• Update sales team on customer additions/changes.
• Respond to complaints and resolve issues promptly.
• Stay informed on product and industry trends and attend sales meetings.

Skills

Strong product knowledge

Inside sales experience

Strong communication skills

Proven sales success

Education

High School Diploma or GED

Job description

Location

Location: Tampa, FL - 56; 9216 Palm River Road, Suite 201, Tampa, Florida - 33619

Pay

Pay: $18 - $20 / hour + performance bonuses up to $2,500.

Work Hours

Work Hours: Monday - Friday 8:00AM - 4:30PM

Benefits

• Medical
• Dental
• Vision
• Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance Employee Stock Purchase Plan
• Employee Discounts and much more!

What to Expect

The Customer Service Agent provides excellent customer service over the phone by responding to customers’ needs promptly and professionally. Works cooperatively with business development representatives and other members of the distribution team to grow existing customer sales while identifying new customers. Endeavors to meet or exceed sales quotas at the appropriate gross margin while increasing customer satisfaction.

• Places and answers calls from existing and potential customers to solicit business and to follow up on customers’ needs.
• Establishes relationships with customers understanding their needs and learns their buying habits and expectations in order to recommend specific products and solutions.
• Processes customer orders quickly and efficiently.
• Increases sales by cross-selling, upselling and offering promotional sale items.
• Communicates pricing, product updates, deliveries and terms.
• Accurately performs data entry of sales orders, quotes for early buys, price matrixes, etc.
• Updates sales team of customer additions and/or changes.
• Promptly responds to complaints and resolves issues in a timely manner.
• Follows up with sales center managers on resolution.
• Remains current on product and industry knowledge by attending sales meetings, vendor training and trade shows and reading trade journals.
• Researches and studies the market to stay aware of competitive situations.
• Assists operations and purchasing departments with inventory control by providing information on new business needs or reduced/lost business.
• Reviews open sales orders, open purchase orders, and open transfers weekly.
• Works with accounts receivable department when necessary to assist in collecting on past due accounts.
• Other job duties may be assigned.

What You Will Need

High School Diploma or GED.

• Strong product knowledge in the swimming pool and spa industry.
• A minimum of 2 years of inside sales associate experience.
• Solid understanding of effective selling techniques with proven success meeting sales goals and growing sales.
• Demonstrated ability to handle difficult customers and situations.
• Strong communication skills, both written and verbal.
• To be 18 years of age or older to apply.

Why join POOLCORP

With over 445 Sales Centers in 12 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Trends, Pinch A Penny, and Horizon Distributors.

As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business.

Every team member is encouraged to innovate, contribute ideas, and discover solutions as an important part of a world-class team. You’ll have the opportunity for your talent to be recognized and to grow.

Equal Opportunity

Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.

POOLCORP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. POOLCORP, including all its subsidiaries, is a drug-free company.

We understand the uniqueness of hiring military personnel and veterans and will support them in the time of duty or with the transition into new civilian professions.

Contact

Email: [e-mail] Phone: [phone]