Customer Support Specialist

Vmc Group; Houston, Northern (TX, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with company match

Life Insurance

Flexible Spending Accounts

Generous annual time off policy

12 Company-Paid holidays

Wellness Program

Professional development opportunities

Job summary

VMC Group in Houston, TX, is seeking a Customer Support Specialist who will build and maintain strong relationships with customers and the OEM network, manage orders, respond to inquiries, and ensure timely communication. The role emphasizes cross-functional collaboration with Quality, Engineering, and Manufacturing, using ERP/CRM systems to track orders, provide updates, and support delivery schedules.

The company offers health, dental, and vision insurance, a 401K with company match, life

Qualifications

• 1–2 years of customer service experience preferred

Responsibilities

• Build and maintain strong customer relationships to support growth
• Respond to inquiries promptly and professionally
• Communicate production updates, delays, or changes
• Provide pricing information as needed
• Escalate issues and involve relevant departments
• Collaborate with internal teams and external customers
• Document customer changes and coordinate updates
• Manage day-to-day activities for assigned accounts
• Process and verify purchase orders for accuracy
• Monitor production status for fulfillment and logistics
• Maintain CRM and ERP records
• Run daily reports to track order status
• Handle customer inquiries via shared inboxes
• Account maintenance including customer portals

Skills

Customer-focused

Verbal and written communication

Interpersonal skills

Organizational skills

Multitasking

Microsoft Office

Education

High school diploma or equivalent

AA degree (preferred)

Tools

CRM systems

ERP systems

Microsoft Office Suite

Job description

Description

The Customer Support Specialist reports directly to the Sr. Customer Service Manager and plays a key role in building and maintaining strong customer relationships. This position supports both internal teams and the OEM network by managing orders, responding to inquiries, and ensuring timely and accurate communication. The ideal candidate leverages technology and cross-functional collaboration to deliver exceptional customer service and support.

Responsibilities not limited to:

Relationship Management

• Build and maintain strong relationships with customers to support business growth and ensure a positive customer experience
• Respond to customer inquiries in a timely and professional manner
• Proactively communicate production updates, delays, or changes to customers
• Provide pricing information as needed
• Demonstrate a strong sense of urgency based on customer needs

Collaboration

• Collaborate effectively with internal teams and support external customers
• Accurately document customer changes and coordinate updates through production
• Escalate issues and involve appropriate departments when necessary

Process Management

• Manage day-to-day activities for assigned accounts, serving as a liaison between customers and internal departments (Quality, Engineering, Manufacturing)
• Process and verify purchase orders for accuracy
• Estimate delivery timelines based on lead times and track orders throughout production
• Monitor production status to support communication around fulfillment, shipping, and logistics

Data Management & Technology

• Maintain accurate and up-to-date records within CRM and ERP systems
• Run daily reports to track order status and take appropriate action
• Manage communication through shared inboxes for customer inquiries
• Perform account maintenance, including customer portal management

Requirements

Core Competencies:

• Strong interpersonal skills with a proactive, customer-focused approach
• Excellent verbal and written communication skills
• Exceptional organization and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office, CRM, and ERP systems

Minimum Requirements:

• 1–2 years of customer service experience preferred
• High school diploma or equivalent required; Associate’s degree (AA) a plus
• At least 1 year of administrative experience in a manufacturing environment preferred
• Experience with ERP systems (e.g., Epicor or similar) is a plus

At VMC Group and companies we believe in supporting our employees both professionally and personally. When you join our team, you gain more than just a job — you gain access to a range of benefits designed to promote your well-being, growth, and financial security.

• Health, dental and vision insurance
• 401K with company match
• Life Insurance
• Flexible Spending Accounts
• Generous annual time off policy
• 12 Company-Paid holidays
• A Solid Wellness Program to support your personal health goals
• Professional development opportunities

Join our team and build a rewarding career where your contributions are valued and your growth is supported. Be a part of a fast-growing, technology-driven manufacturing company —

We provide equal employment opportunities to all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.