Customer Support Specialist

Cintas Corporation; Fort Myers (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

PTO & holidays

Career development

Job summary

Cintas Corporation in Fort Myers, FL is seeking a Customer Support Specialist to identify and drive the execution of customer requirements while supporting the sales and account management teams.

The role emphasizes data analysis, auditing, and clear communication to ensure accountability, execution, and ongoing customer satisfaction, with opportunities to improve processes and contribute to revenue growth.

Qualifications

• Minimum high school diploma; Bachelor’s degree or business discipline preferred.
• 1+ years’ office experience or relevant administrative work.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook) and intranet/internet.
• Valid driver’s license and ability to travel up to 10%.

Responsibilities

• Identify and drive execution of customer requirements and critical projects.
• Conduct thorough data analysis and audits to support decisions.
• Communicate effectively with internal/external stakeholders to ensure accountability and customer satisfaction.
• Lead or assist in cross‑functional projects to improve processes and efficiency.

Skills

Office experience

MS Office

Travel up to 10%

Driver's license

Education

Bachelor's degree preferred

High School Diploma/GED

Tools

MS Access

Contact management system

Job description

Title: Customer Support Specialist

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Location: Fort Myers, FL, US, 33913

Requisition Number: 237538

Job Description

Cintas is seeking a Customer Support Specialist to identify and drive the execution of customer requirements and critical projects while supporting the sales and account management teams. Responsibilities include thorough data analysis and auditing with conclusions that contribute to decisions; internal and external communication that ensures accountability, execution and customer satisfaction; and critical project/process management and improvement involving multiple resources. The Customer Support Specialist promotes customer satisfaction, profit/sales growth and retention, compliance and process efficiencies.

Skills/Qualifications

Required

• High School Diploma/GED; Bachelor's degree in Business, Marketing or other relevant business discipline preferred
• 1+ years' office experience
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook) and intranet/internet
• Ability to travel up to 10%
• Valid driver's license

Preferred

• 1+ years' account/customer relationship management
• Proven experience in problem resolution with collaboration
• Proficiency with Microsoft Office Access and Contact Management system

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Sales
Organization: Fire
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift

Nearest Major Market: Fort Myers
Nearest Secondary Market: Cape Coral
Job Segment: CRM, Relationship Manager, Data Analyst, Compliance, Customer Service, Technology, Data, Legal