Customer Care - Technical Support Specialist

OSI Engineering, Inc.; Tucson (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Equity

401(k) match

Free lunches

Unlimited snacks

Job summary

OSI Engineering, Inc. in Tucson, AZ is seeking a Customer Support / Care Experience Specialist to answer incoming calls and provide expert guidance on technical products, ensuring a positive service experience.

You will interact via phone, email, or chat to resolve issues, capture insights, and contribute to ongoing product training. The role requires 1–2 years of tech support experience, strong communication skills, and a patient, empathetic mindset.

Qualifications

• Minimum of 1-2 years of recent tech support experience (Mac and Windows preferred).
• Ability to learn quickly and then help train or teach others.
• Ability to explain technical topics to all audiences.
• Excellent written and verbal communication skills.
• Patience, empathy, and a positive mindset.
• Experience with API development and integration with third-party services, a nice to have.

Responsibilities

• Interact with customers via telephone, email, or online chat to provide support and information on products / services.
• Ensures that appropriate actions are taken to resolve customer problems and concerns.
• Capture insights from customer interactions to identify trends and emerging issues.
• Report process issues that require updates or adjusting.
• Engage in ongoing training for a comprehensive understanding of all company products and features.

Skills

Customer support

Tech support

Communication

Empathy

Education

High school diploma or equivalent

Tools

CRM software

Job description

As a Customer Support / Care Experience Specialist, you will primarily be responsible for answering incoming calls regarding the usage of technical products. The ideal candidate will be passionate about creating a positive customer experience in a team-oriented environment.

Responsibilities:

• Interact with customers via telephone, email, or online chat to provide support and information on products / services
• Ensures that appropriate actions are taken to resolve customer problems and concerns
• Capture insights from customer interactions to identify trends and emerging issues
• Report process issues that require updates or adjusting
• Engage in ongoing training for a comprehensive understanding of all company products and features

Qualifications:

• Minimum of 1-2 years of recent tech support experience (Mac and Windows preferred)
• Ability to learn quickly and then help train or teach others
• Ability to explain technical topics to all audiences
• Excellent written and verbal communication skills
• Patience, empathy, and a positive mindset
• Experience with API development and integration with third-party services, a nice to have

What we offer:

• Competitive salary and performance bonus
• Equity
• 5% matching 401(k) Plan
• In-office free lunches and unlimited snacks