Customer Support & Sales Specialist - Arlington Heights, IL

MissionHires; United States; Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Work-from-home flexibility

Job summary

MissionHires is seeking a Customer Support & Sales Specialist dedicated to empowering older adults through essential services. You'll provide friendly support across phone, chat, and email, while also engaging in sales and outreach activities.

The ideal candidate will have two years of customer service experience, possess strong communication skills, and be adaptable in a supportive role. Benefits include competitive salary, health insurance, and a flexible work environment.

Qualifications

• Minimum of two years of customer service experience.
• Strong communicator with a friendly, empathetic approach.
• Highly organized and comfortable juggling multiple workflows.
• Driven by solving problems, closing deals, and helping people.

Responsibilities

• Provide friendly, professional support via phone, chat, and email.
• Conduct outbound cold calls to prospective customers and partners.
• Manage and update customer profiles and case activity in the CRM system.
• Assist in the development of training materials for customer support and service teams.

Skills

Customer service experience

Strong communication

Organizational skills

Problem-solving

SaaS familiarity

Tools

CRM tools

ClickUp

Job description

We’re a mission-driven platform dedicated to supporting older individuals by making everyday life easier. From trusted cleaning and handyman services to meal delivery and tech assistance, our goal is to empower older adults to live comfortably and independently. As our team grows, we’re looking for a Customer Support & Sales Specialist who is not only passionate about helping people but also comfortable wearing multiple hats across customer care, sales, and partner coordination.

Responsibilities

Customer Support & Sales (Frontline Responsibilities):

• Provide friendly, professional support via phone, chat, and email

• Maintain detailed documentation of all customer interactions

• Manage and update customer profiles and case activity in the CRM system

• Maintain a support runbook for quick, consistent issue resolution

• Collaborate with other support groups when incidents require cross-functional attention

• Respond to ClickUp ticket submissions, complete reviews, and ensure timely follow-ups

• Provide backup support across both customer service and sales functions

Sales & Outreach:

• Conduct outbound cold calls to prospective customers and partners

• Deliver engaging, tailored sales presentations

• Handle sales negotiations and manage the sales process from initial contact to close

• Build and nurture a strong sales pipeline

• Coordinate sales efforts with the marketing and operations teams

• Continually refine scripts and help develop internal knowledge bases

• Conduct market research to identify growth opportunities and service gaps

• Work closely with our Inbound Sales Representative

Service Partner Engagement & Operations:

• Generate leads for potential service partners in key markets

• Support the creation and management of backend operational projects

• Manage Service Level Agreements (SLAs) with service partners

• Complete partner onboarding questionnaires and documentation

Assist in the development of training materials for both customer support and service teams

Requirements

• Minimum of two years of customer service experience.

• A strong communicator with a friendly, empathetic approach—especially toward older adults

• Highly organized and comfortable juggling multiple workflows

• Driven by solving problems, closing deals, and helping people

• A team player with a proactive, \"how can I help?\" mindset

• Curious and comfortable diving into market research and backend systems

• Familiar with CRM tools, ClickUp (or similar project management platforms), and general SaaS or service platforms

Bonus Points If You Have:

• Experience working with or supporting senior individuals

• Knowledge of eldercare services, service platforms, or B2C startups

• Familiarity with tools like ClickUp or HubSpot

Benefits

• Competitive salary

• Health, dental, and vision insurance

• Room to grow within a supportive, mission-driven team

• Flexibility of working from home

• The satisfaction of knowing your work truly helps others live better