Customer Support Specialist

Great Day Improvements, LLC; Denver (CO); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in home improvement is seeking a Customer Support Specialist for their Denver location. This on-site position involves handling customer inquiries, scheduling appointments, and maintaining records. Ideal candidates will have strong communication skills and a background in customer service. Join a dynamic team dedicated to service and quality!

Benefits

Health insurance

401(k)

Flexible spending account

Dental and vision coverage

Qualifications

• Preferred: 5 years of customer support experience.
• Experience in the home improvement industry is a plus.
• Strong work ethic and good attendance.

Responsibilities

• Answer incoming customer support concerns promptly.
• Schedule warranty appointments and manage customer records.
• Support divisions in Accounts Receivable collections.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Education

High school diploma or GED equivalent

Job description

Overview

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will handle customer support concerns, including scheduling warranty appointments, ordering parts, and maintaining customer records through the installation and service process.

NOTE: This is an on-site position, not remote.

Pay range: $16.00 to $20.00 per hour

Responsibilities

1. Answer incoming customer support concerns promptly via phone, text, and email.
2. Make outbound calls to provide updates on installation and service status.
3. Schedule warranty appointments for the Service Department.
4. Enter and maintain customer records and job-related information in the CRM database.
5. Provide work orders to Service Measure Tech daily.
6. Audit orders for accuracy after confirmation upload.
7. Generate and distribute Uninstalled and Accounts Receivable reports before scheduled meetings.
8. Support PSG/CSC for assigned divisions.
9. Manage routine customer concerns and facilitate escalated issues for timely resolution.
10. Process electronic credit card and check payments.
11. Assist with receiving products in CRM Database and F&O.
12. Support divisions in Accounts Receivable collections and management.
13. Perform other duties as assigned.

Qualifications

• High school diploma or GED equivalent.
• Preferred: 5 years of customer support experience.
• Experience in the home improvement industry is a plus.
• Must be a service-oriented team player with high energy, capable of multi-tasking, self-direction, and working well with others.
• Excellent verbal and written communication skills; customer service and multi-phone line experience helpful.
• Strong work ethic, good attendance, and attention to detail.
• Excellent communication skills, including phone skills.

Champion Window is an Equal Employment Opportunity Employer. If you need assistance with the online application due to a disability, please contact Champion Window.

We thank our Veterans today and every day! We are hiring and honoring Veterans. Apply today to find your next challenging career opportunity.

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We offer a competitive compensation package including medical/dental/vision/disability coverage, 401(k), flexible spending account, and more.