Sr. Customer Support Specialist, Tier 2

Agfa; United States; Remote; USD 94,000; Full time

Job summary

A leading company in healthcare technology is seeking a Sr. Customer Support Specialist to provide advanced technical support remotely. The ideal candidate will possess extensive experience with imaging IT software and database systems while addressing user needs effectively. This position promises a competitive salary, extensive benefits, and a supportive work environment.

Benefits

Health Care

Vision

Dental

Retirement

Vacation

Sick Leave

Qualifications

• Five years in IT customer support or related role.
• Experience with advanced Imaging IT software and database solutions.
• Knowledge in PACS, HIS, RIS, or EMR products.

Responsibilities

• Provide second-tier technical support for Agfa Enterprise Imaging.
• Respond and resolve service requests in a timely manner.
• Document issues and perform root cause analysis.

Skills

Technical Support

Problem Resolution

Stakeholder Communication

Tools

Oracle

SQL Server

Linux/Solaris

Windows Server

Job description

Agfa HealthCare Corporation’s Carlstadt, NJ, office seeks a Sr. Customer Support Specialist, Tier 2. This is a fully remote position, and the employee can work from anywhere in the United States to consult with users to provide second-tier advanced technical support to end users on various technical issues and problems relating to Agfa Enterprise Imaging platform and Impax solutions. Will also be responsible for responding to, documenting and resolving service requests/complaints in a timely manner; performing root cause analysis; developing checklists for typical problems and recommending procedures and controls for problem prevention.

Must have five (5) years of experience in a related position.

Experience must include five (5) years working with: (i) global Imaging IT software business and customers; (ii) IT-Infrastructure solutions (such as Oracle and SQL Server database solutions, different operating systems such as Linux/Solaris and Windows Servier, server landscape); (iii) radiology software products for worldwide production lines, such as the most recent version of Enterprise Imaging platform and the legacy IMPAX solutions, which include IMPAX (radiology information system); and (iv) PACS, HIS, RIS or EMR products, and hospital workflow.

Experience can be concurrent.

This is a fully remote position, and the employee can work from anywhere in the United States.

Apply at: careers.agfa.com. EOEM/F/D/V.

Employees can expect to be paid a salary of $93,627 per year. Additional compensation may include a bonus. Additional benefits include health care, vision, dental, retirement, vacation, discretionary days, and sick leave.