Software Customer Support Specialist

Freddie Mac; United States; Remote; USD 45,000; Full time

Job summary

Join a dynamic team dedicated to enhancing the camping experience! As a Software Customer Support Specialist, you'll provide critical assistance to campground staff, mastering our reservation software to ensure seamless operations. This role emphasizes communication, problem-solving, and customer service, making it ideal for those passionate about service and technology. With a remote-first approach, you can thrive in a flexible environment while contributing to a company that values diversity and outdoor enthusiasm. If you're ready to make an impact in a vibrant industry, this opportunity is for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Flexible PTO

Employee Camping Credit

Qualifications

• 3+ years experience in customer service or related roles.
• Proficiency in Google Workspace and Microsoft Office, especially Excel.

Responsibilities

• Assist software customers during scheduled support hours.
• Work with campground and resort staff on inbound calls and emails.

Skills

Communication Skills

Problem-Solving Skills

Attention to Detail

Customer Service

Multi-tasking

Tools

Google Workspace

Microsoft Office

Job description

Welcome to Campspot! Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone.

We hope you will consider joining our team! ALL human beings are welcome, and we are committed to helping you thrive here. We believe our team, as well as the outdoors, is for everyone.

As a Software Customer Support Specialist, you will assist our software customers during scheduled support hours. Your primary responsibility will be working with campground and resort staff on inbound call, email, and chat questions of varying difficulty. You will become a master of the Campspot reservation software and share this expertise courteously with campground management and staff via phone, email, and remote desktop demonstrations. A high level of technical ability is preferred.

Since camping is a service industry, many of our partner parks operate outside of normal business hours and on weekends.

Currently, we are hiring for the following shifts:

• Saturday-Sunday 9am-6pm EST
• Monday-Wednesday 11am-8pm EST

Qualifications:

• Excellent written and verbal communication skills
• Patient and courteous demeanor when working with customers
• Availability to work the specified schedule
• Attention to detail and accuracy
• Effective problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience in customer service or related roles

Preferred Qualifications:

• Immediate availability to start
• Experience in recreation, hospitality, or tourism industries
• Experience with SaaS platforms
• Proficiency in Google Workspace and Microsoft Office, especially Excel

Compensation and Benefits:

• Starting salary: $45,000/year
• Benefits including medical, dental, vision, life, and disability insurance
• 401(k) with employer match
• Flexible PTO and remote-first work environment
• Employee camping credits to enjoy our products

Location Preference:

While Campspot is remote-first, priority will be given to candidates near our Grand Rapids, MI headquarters. Consideration will also be given to candidates in CO, IL, ME, MA, MI, NH, NY, NC, OR, TX, UT, VT, and VA. Candidates outside the US or those in unlisted states are not eligible at this time.

Campspot is a team of outdoor enthusiasts and software professionals with extensive experience in the outdoor industry. We value learning, collaboration, and innovation. Our portfolio includes:

1. Campspot Management Software, the leading reservation management tool for campgrounds and RV parks.
2. The Campspot Marketplace, accessible via campspot.com and the mobile app, offering a fully bookable inventory with customizable filters for travelers.