Customer Support Specialist

i3logix, Inc.; Denver (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401k after 1 year of employment

Paid Time Off

Paid Family and Medical Leave

Paid holidays

Earned Wage Access

Bonus programs

Job summary

i3logix, Inc. in Denver, CO is seeking a Customer Support Specialist to answer calls and email inquiries, support customer integrations, account setup, and coordination with Occupational Health Clinic vendors and labs in drug screening services.

This in-person position at our Denver 80238 office requires strong communication, attention to detail, and knowledge of DOT regulations. We offer health and dental insurance, 401(k) after 1 year, PTO, paid holidays, and other employee perks.

Qualifications

• Experience in customer service preferred.
• Knowledge of Department of Transportation drug screening regulations.
• Strong attention to detail and organizational skills.

Responsibilities

• Communicate and respond to all customer email requests and handle incoming and outgoing calls promptly with a high level of customer service and professionalism.
• Assist with department projects and process improvement.
• Account setup, account changes, and coordination of collection site matches.
• Perform customer training on procedures and operating tools.
• Complete daily tasks as assigned.
• Meet established benchmarks as assigned by management.
• Facilitate the drug testing process for the donor and client.
• Other tasks as assigned.

Skills

Google Workspace

Microsoft Office 365

Excellent communication

Ability to multitask

Phone and email etiquette

Consistency in productivity

Team Player

Job description

About i3screen

i3screen is a privately held subsidiary of i3logix, a provider of enterprise document management solutions, scheduling solutions, and custom software. Located in Denver, CO, i3screen was founded in 2008 to provide a smarter screening process with exceptional customer support and cutting-edge technology. We offer drug testing and occupational health screening services via web-based technology that can be easily integrated with other provider systems. The i3screen platform has full “white label” branding capability and offers the most configurable, and customizable solution available on the market today. For more information, visit www.i3screen.com.

About i3screen

i3screen is a privately held subsidiary of i3logix, a provider of enterprise document management solutions, scheduling solutions, and custom software. Located in Denver, CO, i3screen was founded in 2008 to provide a smarter screening process with exceptional customer support and cutting-edge technology. We offer drug testing and occupational health screening services via web-based technology that can be easily integrated with other provider systems. The i3screen platform has full “white label” branding capability and offers the most configurable, and customizable solution available on the market today. For more information, visit www.i3screen.com.

Customer Support Specialist

This person will answer customer calls and email inquiries, support customer integrations, account setup, and management. This position also interacts greatly with a network of Occupational Health Clinic vendors, collection facilities, and laboratories in coordinating and maintaining vendor services and drug screening results. This department is critical for supporting the customers using the i3screen platform. The position requires acquired knowledge of Department of Transportation drug screening regulations and individual customers’ drug-free workplace policies. High-level attention to detail, customer service, document management, data entry, and organization is required. *This is an in-person position available at our Denver (80238) office.*

Specific duties include but are not limited to

• Communicate and respond to all customer email requests and handle incoming and outgoing calls promptly with a high level of customer service and professionalism
• Assist with department projects and process improvement
• Account setup, account changes, and coordination of collection site matches
• Perform customer training on procedures and operating tools
• Complete daily tasks as assigned
• Meet established benchmarks as assigned by management
• Facilitate the drug testing process for the donor and client
• Other tasks as assigned

Required Skills

• Google Workspace - Intermediate Skill
• Microsoft Office 365 - Intermediate Skill; Excel & Word
• Excellent communication skills relating to both staff members and customers
• Ability to multitask
• Phone and email etiquette
• Consistency in productivity and performance
• Team Player

Highly Preferred Experience

• Customer Service - 1 year
• Client Accounts Management - 1 year
• Call Center - 1 year
• Experience in the drug testing industry

Benefits

• Health insurance
• Dental and vision insurance
• Colonial Life insurances
• 401k after 1 year of employment
• Paid Time Off
• Paid Family and Medical Leave
• Paid holidays
• Earned Wage Access
• Bonus programs

Pay

• $19.50 - $23 hourly

Pay will not be below any applicable local minimum wage.

Equal Employment Opportunity

i3logix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Per Colorado law, i3logix does not request or require applicants to disclose their age, date of birth, or dates of attendance/graduation from an educational institution on the initial employment application. Applicants are permitted to remove any age-identifying information from their resumes or transcripts.

i3logix is committed to fair hiring practices and complies with the Colorado Chance to Compete Act. We encourage all qualified candidates to apply. Criminal history inquiries will only be conducted for candidates who have reached the conditional offer stage, and a conviction will not automatically disqualify an applicant from employment.

Employment is contingent upon the successful completion of a pre-employment no-THC drug screen and background check.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact [e-mail].

We will be accepting applications until Sunday, September 13th.