Customer Support Specialist

Work Comp 360; California (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

6AM City, LLC is hiring a Customer Service Representative to manage the full order lifecycle, serve as the main contact for customer accounts, and respond to inquiries about orders, timelines, and product information.

The role collaborates with production and shipping to ensure accurate, on-time processing; resolve discrepancies; and support front office operations. Proficiency in Word, Excel, and ERP systems is preferred.

Qualifications

• High school diploma or equivalent; associate’s degree is a plus.
• Customer service experience preferred but not required.
• Manufacturing or industrial exposure is a plus.
• Strong communication and problem-solving skills.
• Able to coordinate with sales, production, and shipping teams.
• Proficient with Microsoft Word, Excel; ERP familiarity.

Responsibilities

• Manage the full order lifecycle from entry to tracking in ERP.
• Serve as the primary contact for assigned customer accounts.
• Respond to inquiries on order status, timelines, and product info.
• Coordinate with production and shipping to ensure on-time processing.
• Resolve pricing, quantity, or specification discrepancies.
• Prepare customer correspondence and reports using Word and Excel.
• Identify recurring issues and suggest process improvements.
• Provide backup support for customer service and front office as needed.

Skills

Customer service

Communication

Problem-solving

Multitasking

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

ERP systems

Job description

Job Description

Job Description

NOW HIRING - Customer Service Representative

Duties & Responsibilities

• Manage the full order lifecycle, including order entry, tracking, and maintaining records in the ERP system


• Serve as the primary point of contact for assigned customer accounts


• Respond to customer inquiries regarding order status, timelines, and product information


• Coordinate with production and shipping to ensure orders are processed accurately and on time


• Resolve discrepancies related to pricing, quantities, or specifications


• Prepare customer correspondence and reports using Microsoft Word and Excel


• Identify recurring issues and recommend process improvements


• Provide backup support for customer service and front office operations as needed

Qualifications

• High school diploma or equivalent (associate's degree is a plus)


• Customer service experience is preferred but not required


• Manufacturing or industrial experience is a plus


• Strong communication and problem-solving skills


• Comfortable working with sales, production, and shipping teams


• Basic knowledge of Microsoft Word, Excel, and ERP systems is preferred


• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment

Schedule

Monday – Friday
7:30 AM – 4:30 PM