Customer Support Specialist

Apt Companies LLC; Birmingham (AL); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading staffing and telecommunications company is seeking a Customer Support Specialist for a fully remote role. The position involves delivering exceptional customer service, leveraging product knowledge, and actively supporting the customer journey. Candidates must have a high school diploma and at least two years of call center experience. This entry-level role invites skilled communicators eager to excel in a dynamic environment.

Benefits

Medical Insurance

Vision Insurance

Qualifications

• High school diploma or recognized equivalent required.
• Two years of call center experience required.
• Excellent written and oral communication skills.

Responsibilities

• Deliver personalized customer experiences to wireless customers.
• Handle inquiries related to billing, technical troubleshooting, and service requests.
• Resolve customer needs during the first interaction.

Skills

Communication

Customer Satisfaction

Technology Aptitude

Education

High School Diploma or recognized equivalent

Four-year college degree (preferred)

Job description

Join to apply for the Customer Support Specialist role at Apt.

This position is fully remote and open to candidates who live in AL, MS, TN, and FL.

Actively engaged as an employee advocate and fully committed to supporting our strategic vision to be and be known as the best in our industry. Must be effective in identifying the technology needs for current and potential customers and leveraging extensive product knowledge to effectively integrate diversified technology offerings into consumers’ lives with ease and effectiveness.

The agent is responsible for delivering personalized customer experiences to our wireless customers by executing various management techniques and maintaining a focus on customer satisfaction. Agents handle inquiries related to billing, technical troubleshooting, service change requests, etc., aiming to resolve customer needs during the first interaction to meet organizational goals. Every team member contributes to bringing our strategic vision to life.

What You Have Done:

• High school diploma or recognized equivalent required; a four-year college degree is strongly preferred.
• Two or more years of call center experience required.
• Two or more years of telecommunications experience preferred.
• Excellent written and oral communication skills, with basic aptitude for technology-based solutions and products.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Customer Service

Industries

• Staffing and Recruiting, Telecommunications

Referrals increase your chances of interviewing at Apt by 2x.

Benefits inferred from the description include medical insurance and vision insurance.

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