Customer Support Specialist

PayDay Employer Solutions; Bellmawr (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

PayDay Employer Solutions in Bellmawr, NJ, is seeking a dedicated customer service representative. In this full-time position, you'll be the main point of contact for clients, helping them understand our payroll services and ensuring satisfaction. We're looking for someone with experience in payroll software and excellent Excel skills. Join our team that values personal growth and dynamic problem-solving in a supportive environment. Expect occasional evening or weekend work.

Qualifications

• 1+ years of experience in customer service, preferably in payroll or related fields.
• Proficient in using payroll software and Excel.

Responsibilities

• Serve as the primary contact for client inquiries.
• Educate clients on products and services offered.
• Ensure client satisfaction and address any operational disruptions.

Skills

Customer service

Experience in payroll software

Excel skills

Time management

Dynamic problem-solving

Job description

JOB DESCRIPTION

Ready for a change? Get ready to love PayDay! We are looking for someone to deliver rock star customer service to our clients while working in a collaborative environment that believes in development and personal growth!

Days Worked

Full Time M-F, occasional evening and weekend work may also be required

Reporting Relationships

Reports to Operations Manager

What you will do

• Be the point of contact for all your client's needs, every situation starts and ends with you.
• Be consultative with your clients.
• Help educate your clients on our products and services.
• Know your client's needs, they will need all sorts of products, make sure you connect them with the ones that put time back in their day.
• See something? Say Something! Not just at the airport, escape anything that may cause a disruption to the Operations Manager
• Create raving fans! Our clients love PayDay, you will be why!
• Most importantly, you will learn and grow. We are always adding new services and features. Growth has been abundant which creates awesome upward mobility.

Personal Attributes (All the things we find in the best humans we work with)

• Experience in payroll software. Excel skills are awesome!
• Be dynamic! -understand a problem and develop more than one approaches to solving it
• Be a good person, that is what we are all about! We are help addicts; we love to help our clients however we can
• You know how to manage your time; we always have new and exciting things here. Sometimes they happen at the same time, know how to prioritize without letting things fall through the cracks.
• Focus on the little things, "verify and clarify" that is our mantra when it comes to making sure we get every detail right
• Be a team player, no one can solve every problem, but together we can solve anything.