Customer Support Specialist - CST

Mangomint, Inc.; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A fast-growing SaaS company is seeking a Customer Support Specialist to join their team. This remote position requires a passion for helping customers and the ability to tackle complex challenges. Responsibilities include troubleshooting inquiries, providing expert support, and documenting customer issues. Enjoy excellent benefits like flexible PTO and health insurance.

Benefits

Health, dental, vision, life & LTD insurance

Generous monthly wellness budget

Premium subscription to Calm app

Flexible and unlimited PTO

401k plan available

Employee stock option program

Qualifications

• Minimum 1 year experience in a software support position.
• Ability to learn quickly with a proactive attitude.
• Strong written communication skills.

Responsibilities

• Troubleshoot and respond to inquiries primarily through chat and calls.
• Document and share frequent customer issues and solutions.
• Collaborate with teams to resolve technical issues.

Skills

Written communication

Problem-solving

Customer empathy

Job description

About Mangomint

Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. We are already the highest-rated salon and spa software in the US and Canada with thousands of customers and seek to become the #1 market leader in the coming years.

We’re a fully remote, fun, and ambitious team and get together every few months in person. As we grow, we’re looking to attract high-potential individuals who want to be part of a winning team. If that’s you, come join us!

About the Role

At Mangomint, our customers are at the heart of everything we do. As a Customer Support Specialist, you’ll play a key role in delivering exceptional service by responding to customer inquiries with speed, accuracy, and empathy. We set high standards for our team because our customers expect nothing less. Joining our dynamic and growing team means you’ll have a direct impact on improving our customers’ everyday experiences. If you’re passionate about helping people, eager to learn, and excited by the fast-paced environment of a thriving start-up, this could be the perfect role for you.

As a Customer Support Specialist at Mangomint, you will:

• Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls

• Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support

• Collaborate with different teams to identify and resolve technical issues reported by customers

• Document and share frequent customer issues and solutions

• Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention

• Work Monday-Friday, 9 am-6 pm, CST

What We're Looking For

• A minimum of 1 year experience in a software support position

• The ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions)

• The ability to work autonomously while also collaborating effectively within a team

• You thrive when tackling complex challenges, even under pressure

• A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness

• Strong written communication skills

  *Experience with salons and spas (or beauty & wellness in general) would be a huge plus

What You'll Love About Us

• Health, dental, vision, life & LTD insurance

• Generous monthly wellness budget for gym memberships, yoga, etc.

• Premium subscription to theCalmapp

• One Medicalmembership

• Flexible and unlimited PTO

• 401k plan available (no matching)

• Employee stock option program

Mangomint is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability and genetic information (including family medical history).