Customer Support Specialist

HP; Allentown (Lehigh County); On-site; USD 71,000 - 96,000; Full time

Job summary

HP in Allentown is seeking a Customer Support Specialist to craft campaigns and partnerships that boost HP's presence. The role emphasizes ownership and leadership in sales marketing, with a salary range of $71,000 to $96,000.

You will collaborate with agencies, prepare compelling proposals, and support account executives while meeting tight deadlines in a dynamic environment.

Qualifications

• Fluency across cross-selling and technical support.
• Ability to manage competing priorities under tight deadlines.
• Thrive independently and as part of a tight-knit team.

Responsibilities

• Stitch together a referral program HP customers want to share.
• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Mine Gorgias data for the high-trust story that wins the room.
• Show up at Allentown, PA networking nights with a reason to follow up.
• Create sales collateral, decks, and proposals that move prospects forward.
• Support mid-level account executives with prospecting and follow-up strategy.

Skills

Cross-selling

Technical Support

Prioritization

Independent work

Tools

Zendesk

Gorgias

Job description

The next Customer Support Specialist at HP will craft the campaigns, partnerships, and pitches that put us on the map. The headline is $71,000 - $96,000, but the story is ownership — sales marketing work you steer at HP after just 5 years.

Key Responsibilities

• Stitch together a referral program HP customers want to share
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Mine Gorgias data for the high-trust story that wins the room
• Show up at Allentown, PA networking nights with a reason to follow up
• Create sales collateral, decks, and proposals that move prospects forward
• Support mid-level account executives with prospecting and follow-up strategy

What You'll Bring

• Demonstrated knack for making the clarity-seeking feel manageable
• Fluency across Cross-selling and Technical Support, with strong opinions on both
• Demonstrated ability to manage competing priorities under tight deadlines
• Ability to thrive both independently and as part of a tight-knit team
• Authorized to work in the United States without sponsorship
• Cross-functional ease, from Initiative engineers to Zendesk marketers

HP is the zero-bureaucracy Allentown company that turned a niche sales marketing obsession into something the whole PA now uses. We build psychological safety the boring way: by actually following through on what we say.

For this Customer Support Specialist role we offer $71,000 - $96,000, a mentor who has walked the path, and benefits designed for life outside HP.