Support Specialist

Immediate; Indiana (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Earned pay access

Job summary

Immediate is seeking a friendly, tech-savvy Support Specialist to be the first point of contact for customers across phone, chat, and ticketing systems. You will troubleshoot issues, guide users through solutions, and document interactions while upholding brand standards and empathy.

The role offers both full-time and part-time opportunities with medical, dental, vision, and 401(k) benefits, plus earned pay access through Immediate.

Qualifications

• 2+ years in a customer success or support role.
• Experience using customer support platforms (e.g., Zendesk, Intercom, etc.).
• Strong technical troubleshooting and software navigation skills.
• Clear and pleasant phone demeanor with active listening abilities.
• Excellent interpersonal, written, and verbal communication skills.
• Proficient in Google Workspace (Docs, Sheets, etc.).
• Able to work independently and manage multiple priorities.
• Detail-oriented, adaptable, and calm under pressure.
• Customer-first mindset with a proactive problem-solving approach.
• Must pass a background check.
• Full-time and part-time roles available (daytime, evening, and weekend shifts).
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• On-demand access to your earned pay with Immediate.

Responsibilities

• Provide fast, accurate, and helpful support via phone, chat, and support software.
• Troubleshoot technical issues and guide customers through solutions.
• Follow established support procedures and policies to ensure consistency.
• Direct users to self-service tools and resources when appropriate.
• Accurately document all customer interactions.
• Meet individual and team performance goals.

Skills

Customer service

Technical troubleshooting

Active listening

Communication skills

Multitasking

Problem solving

Tools

Zendesk

Intercom

Support software

Ticketing system

Job description

We’re looking for a friendly, tech-savvy, and customer-focused Support Specialist to join our team. In this role, you’ll be the first point of contact for our customers, answering questions, resolving issues, and delivering a seamless support experience via phone, chat, and our support ticketing system. Your goal? Help our users succeed while representing our brand with empathy and professionalism.

• Provide fast, accurate, and helpful support via phone, chat, and support software
• Troubleshoot technical issues and guide customers through solutions
• Follow established support procedures and policies to ensure consistency
• Direct users to self-service tools and resources when appropriate
• Accurately document all customer interactions
• Meet individual and team performance goals
• 2+ years in a customer success or support role
• Experience using customer support platforms (e.g., Zendesk, Intercom, etc.)
• Strong technical troubleshooting and software navigation skills
• Clear and pleasant phone demeanor with active listening abilities
• Excellent interpersonal, written, and verbal communication skills
• Proficient in Google Workspace (Docs, Sheets, etc.)
• Able to work independently and manage multiple priorities
• Detail-oriented, adaptable, and calm under pressure
• Customer-first mindset with a proactive problem-solving approach
• Must pass a background check
• Full-time and part-time roles available (daytime, evening, and weekend shifts)
• Medical, dental, and vision insurance
• 401(k) retirement plan
• On-demand access to your earned pay with Immediate