Customer Program Manager

Gogo Inc.; Broomfield (CO); On-site; USD 92,000 - 115,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k with immediate vesting

Paid time off and volunteer time off

Employee Stock Purchase Plan

Competitive benefits

Job summary

Gogo Inc. is seeking a Special Missions - Customer Program Manager to serve as the primary contact and advocate for key customer accounts, ensuring successful delivery of connectivity solutions and driving satisfaction and retention.

You will lead end-to-end program lifecycles, coordinate across Engineering, Sales, Product and Support, track milestones and KPIs, manage risks, and build strategic customer relationships to support Gogo's evolving hardware and services.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3–5+ years of program/project management or customer success.
• Ability to manage complex, multi-phased technical projects.
• Excellent written and verbal communication for executive audiences.

Responsibilities

• Lead end-to-end lifecycle of customer programs ensuring on-time deliverables.
• Coordinate between customer and internal teams (Engineering, Sales, Product, Support).
• Track milestones and KPIs; lead status meetings and reviews.
• Identify risks and develop mitigation strategies; elevate issues as needed.
• Build and maintain strategic customer relationships to ensure ongoing success.

Skills

Program lifecycle

Cross-functional collab

Status reporting

Risk mgmt

Customer relationships

Education

Bachelor’s degree in business/engineering/aviation

Job description

We will be accepting applications through September 17, 2026 or until filled. --- --- ---

Special Missions - Customer Program Manager

The Customer Program Manager serves as the primary point of contact and advocate for key customer accounts. This role is responsible for ensuring the successful delivery of Gogo connectivity solutions, managing program milestones from contract signature through implementation, and driving overall customer satisfaction and long-term retention.

How will you make a difference?

• Program Lifecycle Management: Lead the end-to-end lifecycle of customer programs, ensuring that all deliverables are completed on time, within scope, and aligned with customer expectations.
• Cross-Functional Collaboration: Act as the primary liaison between the customer and internal Gogo teams (including Engineering, Sales, Product, and Support) to coordinate resources and resolve complex issues.
• Status Tracking & Reporting: Track and report on program status, milestones, and KPIs. Lead regular status meetings and business reviews with internal stakeholders and external customer leadership.
• Risk Management: Proactively identify program risks, develop mitigation strategies, and elevate critical issues to leadership when necessary.
• Customer Relationship Management: Build and maintain strong, strategic relationships with customer stakeholders to ensure their business needs are continuously met by Gogo’s evolving ecosystem of hardware and services.

Qualifications

• Bachelor’s degree in business, aviation, engineering, or a related field or equivalent experience.
• 3-5+ years of proven experience in program management, project management, or customer success.
• Demonstrated ability to manage complex, multi-phased technical projects.
• Excellent written and verbal communication skills, with the ability to present effectively to executive-level audiences.

Preferred Education and Experience

• Experience in the aerospace, telecommunications, or in-flight connectivity (IFC) industries.
• PMP (Project Management Professional) Certification or similar credential.

Equal Pay Disclosure(s)

Base Pay: 92,000.00 - 115,000.00 USD Annual Target Annual Short-Term Incentive: Bonus Plan at 5% (% of Annualized Base Pay) Eligible for Incentive Stock Program: Yes

Benefits

• Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs.
• We offer an immediate vesting 401k plan, paid time off and volunteer time off.
• Employees have the option to participate in an Employee Stock Purchase Plan.

Gogo is an Equal Opportunity and Affinitive Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.

The EEO is the law and is available here. Gogo participates in E‑Verify (English and Spanish). Right to Work Statement (English and Spanish).

Here at Gogo, we lead with Integrity First. We set the standard in our industry, leading with integrity; we strive to do what’s right, not just what is easy or expedient.

Customer Excellence and Mission – We build and deliver with the customers mission in mind, not just our roadmap

On Team – We collaborate across functions and business lines globally.

People Power the Network – Technology moves fast, but people make the difference; we invest in their growth and treat them with respect.

Gogo is the only multi-orbit, multi-band in-flight connectivity provider offering connectivity technology purpose-built for business and military/government aviation.

Our industry‑leading product portfolio offers best‑in‑class solutions for all aircraft types, from small to large and heavy jets and beyond.

The Gogo offering uniquely incorporates Air‑to‑Ground systems with high‑speed satellite networks, to deliver consistent, global tip‑to‑tail connectivity through a sophisticated suite of software, hardware, and advanced infrastructure supported by a 24/7/365 in person customer support team.

Gogo consistently strives to set new standards for reliability, security and innovation and is shaping the future of inflight aviation to make it easier for every customer to stay connected beyond all expectations.

Join our talented, motivated, and diverse group of professionals who welcome extraordinary challenges and are creating the finest inflight connectivity and entertainment experiences in the sky.