Customer Service & Route Ops Analyst

Asian Rehabilitation Service, Inc.; Eagan (MN); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance (medical, dental and?

401(k)

401(k) match

Life insurance

Paid holidays and PTO

Disability insurance

Career development opportunities

Job summary

Allegro Home Delivery is seeking a highly motivated and detail-oriented Customer Service Specialist to support fulfillment teams and design efficient routes. In this administrative role you will handle customer inquiries via email, phone and chat, coordinate route readiness, and resolve escalations.

You will analyze operations data to identify improvements, perform audits of order details, and collaborate with internal teams to ensure accurate delivery results.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Handle inbound and outbound customer communication via email, phone, and chat.
• Coordinate with fulfillment resources to advise, support, and resolve issues.
• Produce insights to drive growth, cost reduction, and performance management.
• Perform root cause analysis of customer experiences.
• Validate vendor and customer invoicing and audit order details.

Education

High school diploma or equivalent

Job description

Allegro Home Delivery is seeking a highly motivated and detail-oriented Customer Service Specialist to support fulfillment teams and design efficient routes. In this administrative role you will handle customer inquiries via email, phone and chat, coordinate route readiness, and resolve escalations.

You will analyze operations data to identify improvements, perform audits of order details, and collaborate with internal teams to ensure accurate delivery results.