Patient Experience Champion

AtlantiCare; Galloway Township (NJ); In loco; USD 31.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO

Medical insurance

Retirement plan

Disability insurance

Life insurance

Tuition reimbursement

FSAs

Wellness program

Pet insurance

Descrizione del lavoro

AtlantiCare seeks a Patient Experience Coordinator to develop and implement customer experience standards across the system. You will report trends to departments and assist with performance improvement, ensuring patient-centered care across sites.

You will educate staff on customer experience issues, collaborate with teams, and help deploy best practices while supporting organizational mission and values.

Competenze

• Bachelor's degree in related field required; in lieu of degree, HS diploma or equivalent with 5-10 years experience.
• Strong communication and organizational skills to coordinate plan development and implementation.
• Experience with customer experience data preferred.

Mansioni

• Develop and implement customer experience policies and standards.
• Report customer experience data and trends to supported departments.
• Provide education and training on customer experience issues.
• Collaborate on initiatives to integrate patient-centered care.

Conoscenze

Communication skills

Organizational skills

Formazione

Bachelor's Degree in related field

High School Diploma or equivalent with 5-10 years experience

Descrizione del lavoro

AtlantiCare seeks a Patient Experience Coordinator to develop and implement customer experience standards across the system. You will report trends to departments and assist with performance improvement, ensuring patient-centered care across sites.

You will educate staff on customer experience issues, collaborate with teams, and help deploy best practices while supporting organizational mission and values.