Customer Support Representative (Remote)

American Income Life Insurance Company; United States; Remote; USD 30,000 - 75,000; Full time

Job summary

American Income Life Insurance Company is expanding its remote team across Canada and seeking motivated individuals to support families in understanding programs they have requested information about. This role focuses on communication, education, follow-up, and helping clients make informed decisions from home.

You will work with clients who have already shown interest, with no cold calling. Full training is provided, and prior experience in insurance or financial services is not required.

Qualifications

• Excellent verbal and written communication.
• Ability to work independently from home with minimal supervision.
• Solid internet connection and quiet workspace.
• Experience with basic computer tools is preferred but not required.

Responsibilities

• Communicate with clients by phone, video call, and email.
• Review client requests and explain available options clearly.
• Guide clients through simple application and enrollment steps.
• Maintain accurate client records using digital systems.
• Follow scripts and compliance guidelines.
• Support a remote team and contribute to training efforts.

Skills

Strong communication

Active listening

Independent work

Reliable internet

Basic computer skills

Job description

We are expanding our remote team across Canada and looking for motivated individuals to support families in understanding programs they have requested information about. This opportunity is focused on communication, education, follow-up, and helping clients make informed decisions from the comfort of your home.

You will work with individuals and families who have already shown interest and are looking for guidance. There is no cold calling or door-to-door prospecting involved. Full training is provided, and prior experience in insurance or financial services is not required.

What You’ll Do

Communicate with clients by phone, video call, and email

Review client requests and explain available options clearly

Answer questions in a professional and helpful manner

Guide clients through simple application and enrollment steps

Maintain accurate client records using digital systems

Follow structured scripts, training, and compliance guidelines

Work closely with a supportive remote team

What We’re Looking For

Strong communication and active listening skills

Ability to work independently from home

Reliable internet connection and a quiet workspace

Basic computer skills and comfort using online tools

Professional attitude, patience, and consistency

Willingness to learn, follow processes, and be coached

Compensation & Growth

Commission-based compensation paid per completed enrollment

Weekly pay structure

Performance-based bonuses and incentives

Ongoing residual income opportunities

Advancement opportunities into leadership, training, and management roles

Training & Support

Step-by-step online training provided

Mentorship and daily team support

Clear scripts, systems, and tools supplied

No cold calling — clients have already requested information

Additional Details

100% remote position

Flexible scheduling options available

Long-term opportunity for motivated individuals