(Remote) Customer Care Advisor

Spade Recruiting; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Access to professional development

Health benefits

Performance-based travel incentives

Job summary

Spade Recruiting is hiring for a fully remote role that helps families understand programs supporting their long-term financial security. You’ll guide clients, answer questions, and match needs with program options from your home office.

No prior experience is required, as we provide full training, tools, and ongoing support. This is a growth-driven, remote-friendly position with potential leadership opportunities within a collaborative team environment.

Qualifications

• Strong communication and interpersonal skills.
• Comfortable working in a remote environment with reliable internet.
• Willingness to learn and grow professionally.

Responsibilities

• Answer questions and provide information about available benefit programs.
• Explain options clearly and guide clients through the process.
• Match client needs with appropriate program solutions and build relationships.
• Participate in ongoing training and contribute to team goals.

Skills

Communication

People skills

Remote work"

Education

High school diploma or equivalent

Job description

Join a team focused on helping families better understand programs that can support their long-term financial security. This is a fully remote opportunity designed for motivated individuals who are looking for flexibility, professional growth, and a meaningful career path.

This role is ideal for someone who enjoys working with people, communicates clearly, and wants to be part of a supportive team environment with room to grow.

Why You'll Enjoy This Opportunity

Full Training Provided:No previous experience is required. You'll receive the training, tools, and support needed to succeed.

Remote Work Flexibility:Work from anywhere with a reliable internet connection.

Career Growth:Develop professionally with opportunities to advance into leadership roles.

Supportive Team Environment:Be part of a team that provides mentorship, guidance, and ongoing support.

Long-Term Opportunity:Build lasting client relationships while developing valuable communication and leadership skills.

Additional Perks:Access to professional development, health benefits, and performance-based travel incentives.

What You'll Be Doing

In this role, you will work with individuals and families who are looking for guidance and information about available benefit programs. You will help answer questions, explain options clearly, and provide support throughout the process.

Key responsibilities include:

• Communicating with clients in a professional and supportive manner
• Helping families understand available benefit options
• Answering questions and providing clear, reliable information
• Matching client needs with appropriate program solutions
• Building and maintaining strong client relationships
• Supporting team goals and contributing to process improvements
• Participating in ongoing training and professional development

Who Thrives Here

• This opportunity is best suited for individuals who are motivated, dependable, and comfortable working in a remote environment.
• We're looking for candidates who are:
• Strong communicators with a people-first mindset
• Coachability and open to learning
• Organized, reliable, and self-motivated
• Comfortable connecting with people by phone or video
• Positive, professional, and goal-oriented
• Interested in long-term growth and leadership opportunities
• Previous experience in customer service, sales, administration, or client-facing roles is helpful, but not required.