Customer Support Representative (NOT a remote job)

Clairvoyant Networks, Inc.; Austin (TX); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Clairvoyant Networks, Inc. is seeking a reliable customer support specialist to assist caregivers and families with our technology. No selling or cold calls; you'll respond to incoming calls, explain the product, and troubleshoot.

Training is provided at Spicewood, TX, with potential remote/hybrid work after successful training. The role is full-time, 5 days a week, 8:00 am–5:00 pm, with growth opportunities within the company as it expands.

Qualifications

• Fast growing Inc. 5000 company seeking a reliable person who enjoys working with customers.
• 5-day work week, 8am-5:00pm; in person training at Spicewood location.
• Experience as a family or professional caregiver preferred; long-term role.

Responsibilities

• Answer incoming customer calls and describe the product.
• Answer basic questions and troubleshoot.
• Offer assistance with products.

Skills

Customer support

Tech-savvy

Caregiver experience

Job description

• Fast growing Inc. 5000 company looking for a reliable person who enjoys working with customers. This is a unique and rewarding position, part of a really great group of people that is focused on helping caregivers with technology, and best of all…we help families every day!
• The available support position is for 5 days a week: from 8am-5:00pm. In person training provided at our Spicewood location.
• We would love for you to have been a family or professional caregiver. We want someone long-term, who enjoys working with seniors and has some technology experience. There is NO selling or cold calls, just answering incoming customer calls describing our product to our customers, answering basic questions, troubleshooting and offering assistance with our products.
• After training, this position can be remote/hybrid if you have a quiet place to work and be professional, since you will be answering live support calls during your work hours.
• $18.00 per hour that will be increased upon successful completion of training and after 60 days to $20.00 per hour.
• The company is growing and there is room for opportunity in other areas of the company. We may ask you for other help, such as in our production department.
• Office staff and bookkeeping positions also available.
• Check us out on theoracare.com or apply by sending a resume to [e-mail] We look forward to hearing from you.