Customer Support Representative - MN

Globe Life AIL - McQuade Organization; United States; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Performance-based bonuses

Health, life, and retirement benefits

Merit-based promotions

Supportive, team-oriented culture

Job summary

Globe Life AIL - McQuade Organization in Bloomington, MN seeks a Customer Support Representative. This full-time entry-level role focuses on assisting clients with insurance benefits and delivering top-tier service in a Fortune 500 setting.

You’ll engage across email, phone, and live chat, building strong customer relationships while growing your career. Prior customer service or soft sales experience is a plus, with opportunities for advancement.

Qualifications

• You’ll love this job if you’re an advocate for the customer experience and deliver value.
• You’re a creative problem solver who can find the best solution with available tools.
• You’re a wordsmith: clear, concise, and approachable in writing and speaking.
• You’re a patient helper focused on positive interactions.
• You juggle tasks with ease and stay productive in a fast-paced environment.
• You’re a team player, collaborative and supportive to colleagues.
• Strong written and verbal communication is essential.
• You’re committed to growing and putting the customer first.
• Coachability and willingness to learn are valued.

Responsibilities

• Serve as the first point of contact for customer support via email, phone, and live chat.
• Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey.
• Update and maintain accurate support documentation and FAQs.
• Collect and route customer feedback for internal improvement.
• Demonstrate perseverance and empathy in resolving client concerns.
• Learn continuously and share knowledge with teammates.

Skills

Advocate

Creative problem-solving

Wordsmith

Helper

Multitasker

Team player

Written communication

Verbal communication

Customer-first

Coachability

Tools

CRM platforms

Job description

We’re hiring a Customer Support Representative in Bloomington, MN—help clients with insurance benefits, provide top-tier support, and grow your career with a Fortune 500 company
Full-Time Entry-Level Position – Customer Service Experience Wanted!

Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team!

Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families.

Qualifications:

You’ll love this job if you’re:

• An advocate – You care deeply about the customer experience and stop at nothing to deliver value.
• A creative problem solver – You can think outside the box and find the best solution using available tools.
• A wordsmith – You’re clear, concise, and approachable in both written and verbal communication.
• A helper – You’re patient and understanding, committed to creating positive interactions.
• An organized multitasker – You juggle tasks with ease and maintain high productivity.
• A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed.

Responsibilities:

• Serve as the first point of contact for customer support (primarily via email, phone, and live chat).
• Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey.
• Update and maintain accurate support documentation and FAQs.
• Collect and route customer feedback for internal improvement.
• Demonstrate perseverance and empathy in resolving client concerns.
• Learn continuously and share your knowledge with teammates.

What We’re Looking For:

• Excellent written and verbal communication skills.
• Commitment to working hard to grow.
• A customer-first mindset with a strong desire to assist others.
• Previous customer service or soft sales experience is a plus.
• Comfort with live chat, email communication, and CRM platforms.
• Ability to learn quickly, stay organized, and handle multiple priorities.
• A positive attitude and a growth mindset – we value coach ability over perfection!

Don’t meet every qualification? Tell us in your application how your unique skills make you a great fit.

What We Offer:

• Weekly pay plus performance-based bonuses
• Health, life, and retirement benefits
• Merit-based promotions and opportunities for advancement into leadership roles
• A supportive, team-oriented culture that values your growth