Customer Relations Associate — Growth, Training & Bonus

Amy Chmielewski Agency Inc.; Becker Township (MN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Paid time off

Training & development

Opportunity for advancement

Job summary

Amy Chmielewski Agency in Becker, MN is seeking a Customer Relations Associate to help customers with their insurance needs.

No insurance experience required; open to entry-level candidates who are personable, organized, and eager to learn. You'll build relationships, answer questions, and support policy changes.

Qualifications

• Entry-level candidates welcomed; no prior insurance experience required.
• Excellent interpersonal and communication skills.
• Able to learn policies and agency procedures.
• Strong organization and attention to detail.
• Comfortable working with computers.

Responsibilities

• Answer customer questions by phone, email, and in person.
• Assist with policy questions, billing inquiries, and updates.
• Support with policy changes, documents, and service requests.
• Build long-term relationships with customers.
• Follow up to ensure needs are met.
• Provide friendly, professional service and resolve concerns.
• Maintain accurate customer records and documentation.
• Collaborate with team to ensure smooth customer experience.
• Learn insurance products through hands-on training.

Skills

Friendly

Active listening

Communication

Organized

Detail-oriented

Dependable

Problem solving

Tech-savvy

Independent

Team player

Job description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Build a Career Helping People

Are you friendly, dependable, and enjoy helping people? Do you take pride in providing great customer service and making sure customers feel valued and supported?

Amy Chmielewski Agency in Becker, MN is looking for a Licensed Insurance Representative to join our team. This is a great opportunity for someone who enjoys building relationships, solving problems, and helping customers with their insurance needs.

Insurance experience is preferred but not required. We're open to entry-level candidates who are personable, organized, and eager to learn. If you have previous experience in customer service, retail, hospitality, banking, or another people-focused role, we'd love to hear from you.

What You'll Do

As a Customer Relations Associate, you'll help create a positive experience for our customers and support them throughout their relationship with the agency.

Your responsibilities may include:

• Answering customer questions by phone, email, and in person.
• Helping customers with policy questions, billing inquiries, and account updates.
• Assisting with policy changes, documents, and other service requests.
• Building strong, long-term relationships with customers.
• Following up with customers to ensure their needs are being met.
• Providing friendly, professional service and helping resolve customer concerns.
• Maintaining accurate customer records and documentation.
• Working closely with the agency team to provide a seamless customer experience.
• Learning insurance products, policies, and agency procedures through hands-on training.

What We're Looking For

Someone who is:

• Friendly, personable, and professional.
• A strong communicator and active listener.
• Patient, helpful, and genuinely enjoys working with people.
• Organized and detail-oriented.
• Dependable and accountable.
• A proactive problem-solver who takes initiative.
• Comfortable learning new computer systems and technology.
• Able to work independently while contributing to a supportive team environment.
• Eager to learn and grow professionally.
• Willing to obtain a Property and Casualty license upon hire

Why Join Amy Chmielewski Agency?

• Supportive and welcoming team environment.
• Training and mentorship to help you learn the insurance industry.
• Opportunity to build valuable customer service and insurance skills.
• Potential for long-term career growth and advancement.
• Work directly with customers and make a meaningful impact in their lives.
• Join a local agency where relationships and exceptional service matter.
• Bonus opportunities over and above base salary.

If you're a people person who enjoys helping others and wants to build a career in a professional, customer-focused environment, we'd love to meet you.

Apply today to join Amy Chmielewski Agency in Becker, MN!