Customer Care Specialist - Remote NJ

Globe Life AIL - McQuade Organization; United States; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Performance-based bonuses

Health, life, and retirement benefits

Merit-based promotions and leadership

Supportive team culture

Job summary

Globe Life AIL - McQuade Organization is seeking a full-time Customer Care Specialist to join our team. You will be the first point of contact for clients, handling email, phone, and live chat to guide them through the process of protecting what matters most.

You should bring strong communication, a customer-first mindset, and the ability to work well in a fast-paced, team-driven environment. Remote work is available, with opportunities for growth and advancement within leadership roles.

Qualifications

• Excellent written and verbal communication.
• Commitment to working hard to grow.
• Customer-first mindset with a strong desire to assist others.
• Previous customer service or soft sales experience is a plus.
• Comfort with live chat, email communication, and CRM platforms.
• Ability to learn quickly, stay organized, and handle multiple priorities.
• Positive attitude and growth mindset.

Responsibilities

• Serve as the first point of contact for customer support (email, phone, live chat).
• Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey.
• Update and maintain accurate support documentation and FAQs.
• Collect and route customer feedback for internal improvement.
• Demonstrate perseverance and empathy in resolving client concerns.
• Learn continuously and share knowledge with teammates.

Skills

Excellent written and verbal

Customer-first mindset

Problem solving

Team player

Adaptability

Live chat, email, CRM proficiency

Tools

CRM platforms

Job description

Full-Time Entry-Level Position – Customer Service Experience Wanted!

Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team!

Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families

Qualifications:

• An advocate – You care deeply about the customer experience and stop at nothing to deliver value.
• A creative problem solver – You can think outside the box and find the best solution using available tools.
• A wordsmith – You’re clear, concise, and approachable in both written and verbal communication.
• A helper – You’re patient and understanding, committed to creating positive interactions.
• An organized multitasker – You juggle tasks with ease and maintain high productivity.
• A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed.

Responsibilities:

• Serve as the first point of contact for customer support (primarily via email, phone, and live chat).
• Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey.
• Update and maintain accurate support documentation and FAQs.
• Collect and route customer feedback for internal improvement.
• Demonstrate perseverance and empathy in resolving client concerns.
• Learn continuously and share your knowledge with teammates.

What We’re Looking For:

• Excellent written and verbal communication skills.
• Commitment to working hard to grow.
• A customer-first mindset with a strong desire to assist others.
• Previous customer service or soft sales experience is a plus.
• Comfort with live chat, email communication, and CRM platforms.
• Ability to learn quickly, stay organized, and handle multiple priorities.
• A positive attitude and a growth mindset – we value coach ability over perfection!

Don’t meet every qualification? Tell us in your application how your unique skills make you a great fit.

What We Offer:

• Weekly pay plus performance-based bonuses
• Health, life, and retirement benefits
• Merit-based promotions and opportunities for advancement into leadership roles
• A supportive, team-oriented culture that values your growth

Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth opportunities NJ Jersey City 07112.