Customer Service Representative

JFC Staffing Companies; Harrisburg (Dauphin County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Two weeks paid time off

6–7 paid holidays annually

Company events and picnics

Year-end bonus potential

Growth opportunities

Casual office environment

Job summary

JFC Staffing Companies is seeking a friendly Customer Service Representative to join a reputable, family-owned organization with three decades of stability. This full-time role offers a welcoming, casual office environment where your efforts genuinely matter, ongoing training, and opportunities for growth.

Ideal candidates enjoy helping others, have strong communication and problem-solving skills, and are reliable and organized.

Qualifications

• Previous experience in customer service or administrative support preferred; a couple of years is ideal
• Excellent verbal and written communication skills
• Friendly, professional phone manner
• Strong listening skills with a knack for problem-solving
• Reliable, punctual, and detail-oriented
• Basic proficiency in Microsoft Office, especially Excel
• Ability to quickly adapt to new software and internal processes
• Organized with strong multitasking abilities
• Industry experience is not necessary; comprehensive training will be provided

Responsibilities

• Deliver courteous, professional assistance through phone and email communication
• Respond thoughtfully to customer inquiries and help resolve issues efficiently
• Actively listen to customer needs and offer appropriate solutions
• Maintain clear and professional interactions with clients
• Support various customer-focused projects and administrative duties throughout the year
• Prepare and send correspondence, mailings, and other customer communications
• Input and update customer and project data using company software and Microsoft Office tools
• Perform basic Excel functions and utilize contract management programs
• Assist with general office operations and administrative assignments as required

Skills

Communication

Phone etiquette

Active listening

Reliability

Punctuality

Detail oriented

Multitasking

Adaptability

Tools

Microsoft Office

Excel

CRM software

Contract management software

Job description

Are you a friendly, professional communicator looking to join a reputable family-owned organization with over three decades of stability? This Customer Service Representative role offers a rewarding full-time position within a welcoming, casual office environment where your efforts truly make a difference. Ideal for candidates who enjoy helping others and take pride in delivering exceptional service, this opportunity provides ongoing training, a collaborative team setting, and room for growth. Whether you're just starting your career or have some experience, we’re working on behalf of a client eager to bring a dependable, organized contributor into their team. Take advantage of a role that values your communication skills, professionalism, and positive attitude—all while offering competitive benefits and a supportive work environment.

Requirements:

• Previous experience in customer service or administrative support preferred; a couple of years is ideal
• Excellent verbal and written communication skills
• Friendly, professional phone manner
• Strong listening skills with a knack for problem-solving
• Reliable, punctual, and detail-oriented
• Basic proficiency in Microsoft Office, especially Excel
• Ability to quickly adapt to new software and internal processes
• Organized with strong multitasking abilities
• Industry experience is not necessary; comprehensive training will be provided

Main Responsibilities:

• Deliver courteous, professional assistance through phone and email communication
• Respond thoughtfully to customer inquiries and help resolve issues efficiently
• Actively listen to customer needs and offer appropriate solutions
• Maintain clear and professional interactions with clients
• Support various customer-focused projects and administrative duties throughout the year
• Prepare and send correspondence, mailings, and other customer communications
• Input and update customer and project data using company software and Microsoft Office tools
• Perform basic Excel functions and utilize contract management programs
• Assist with general office operations and administrative assignments as required

Perks & Benefits:

• Supportive, family-centered work culture with a flexible schedule to accommodate appointments
• Competitive health insurance coverage
• 401(k) retirement plan
• Two weeks of paid time off, plus 6–7 paid holidays annually
• Invitations to company events such as holiday parties and annual picnics
• Potential for a year-end bonus based on individual performance
• Opportunity to grow within a stable, long-term organization that values employee development