Customer Support Representative I

Ambry Genetics Corporation; California (MO); Hybrid; USD 30,000 - 39,000; Full time

Job summary

Ambry Genetics Corporation is seeking a Customer Support Representative I to assist clients, route inquiries to the proper department, and document authorizations and incoming documents. The role involves growing within the position with supervision as needed.

Responsibilities include providing timely client support, documenting interactions in Ambry systems, and coordinating with multiple departments. A high school diploma is required; healthcare experience is preferred.

Qualifications

• High school diploma or higher required (Bachelor's degree preferred).
• Healthcare or clinical laboratory experience preferred.

Responsibilities

• Provide support to clients in a timely and professional manner.
• Document client interaction within Ambry systems completely and thoroughly.
• Retrieve inbound requests and respond or direct to the appropriate party.
• Maintain follow-up work lists as assigned.
• Demonstrate knowledge of Ambry products and processes to assist clients.

Skills

Customer service

Communication

Documentation

Inter-department coordination

Billing knowledge

Education

High school diploma

Bachelor's degree preferred

Tools

Ambry systems

Job description

Compensation: $24.00 The goal of the Customer Support Representative I is to assist with client requests, direct clients to the proper department as needed, retrieve and document verbal or written authorizations, and attach incoming documents to corresponding cases. The Customer Support Representative I is still growing within the role and requires some supervision.

DUTIES AND RESPONSIBILITIES:

• Provide support to clients in a timely and professional manner.
• Retrieve inbound requests through a minimum of one channel, respond to the client's needs, or direct them to the appropriate party.
• Document client interaction within Ambry systems completely and thoroughly.
• Maintain follow-up work lists as assigned
• Review, identify, and process documents appropriately. Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed. Document client interaction within Ambry systems completely and thoroughly.
• Demonstrates two or more of the following skills and abilities:
• Organize and attach documents to its corresponding case.
• Real-time direct client communication.
• Inter-departmental communication and coordination.
• Preliminary billing and insurance knowledge.
• Communicate intermediate knowledge of Ambry products and systems to internal

EDUCATION AND KNOWLEDGE:

• Possesses a high school diploma or higher (Bachelor's degree preferred, but not required)
• Previous experience in health care or clinical laboratory preferred

PRIVACY NOTICES

To review Ambry’s Privacy Notice, Click here: https://www.ambrygen.com/legal/privacy-policy To review the California privacy notice, click here: California Privacy Notice | Ambry Genetics To review the UKG privacy notice, click here: California Privacy Notice | UKG

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Tempus was founded in August of 2015 by Eric Lefkofsky, after his wife was diagnosed with Breast Cancer. Shortly after he founded the company in an effort to bring the power of technology and artificial intelligence to cancer care, he convinced Ryan Fukushima to join as the company’s first employee. Ryan and Eric began assembling a world class team, focused on building the first version of a platform capable of ingesting real time healthcare data in an effort to personalize diagnostics. We built the platform for oncology and have expanded it to neuropsychiatry, cardiology, infectious disease (through COVID), and radiology. Despite our rapid growth, our mission remains the same—to help make sure patients are on the right drug at the right time, so they can live longer and healthier lives. We’re looking for people who can change the world. Who question the status quo and don’t shy away from tough problems. For the builders who are never done building and the learners who are never done learning. We’re looking for passionate people with undying curiosity. Those who want to attack one of the most challenging problems mankind has ever faced. Head on.