Enterprise Account Manager - Northeast

Ambry Genetics Corporation; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k plan

Generous paid time off program

Job summary

Ambry Genetics Corporation is seeking an Enterprise Account Manager to handle service and account management for our existing clients in New York. This role requires collaboration with various departments to ensure customer satisfaction and business growth.

The ideal candidate should have a background in sales or healthcare IT, with strong communication skills and the ability to foster client relationships.

Qualifications

• 3-5 years of experience in sales or healthcare IT.
• Strong interpersonal skills and executive presence.
• Ability to solve problems and manage client relationships.

Responsibilities

• Manage account expansion and relationship development.
• Collaborate with clients to optimize solutions.
• Drive growth and renewals among institutional clients.

Skills

Sales experience

Project management

Healthcare IT knowledge

Communication skills

Negotiation abilities

Education

BS/BA in business administration, sales or relevant field

Job description

Compensation

$100,000 - 130,000 per year

Territory

Must reside within Territory - PA, NJ, up through NY and New England.

Role Overview

The Enterprise Account Manager (EAM) is responsible for managing service, support, account expansion, account management and ongoing relationship development in conjunction with our Enterprise Solutions Executives for Ambry’s existing institutional client base. The EAM will complement the needs of multiple departments, share ideas, optimize solutions and programs for institutional clients. The Enterprise Account Manager works closely with clients, commercial sales and implementation to optimize client success with the CARE product in addition to service and support for other current and future Ambry products. Collaboration within Ambry’s Sales team is essential for success within this role.

Responsibilities

• Manage, monitor and execute account management within existing institutional client accounts, to drive sustainable and reproducible growth and revenue (User Engagement and Adoption, Workflow Revisions, Integration Build Out, Training, Operational and Clinical Efficiencies, etc.)
• Collaborate with institutional clients on VOC for IT and Software Development of CARE solution
• Collaborate with marketing on establishing KOL’s, Clinical Research, Testimonials and Marketing Outreach
• Ensure clients have a strong, layered (multiple levels of Ambry engaging the customer where appropriate), and trouble‑free experience with Ambry products and services
• In partnership with the ESE and/or AE, ensure customers are aware of relevant product updates and new products/services
• Collaborate with ESE, AE and ASD to establish CARE Steering Committee, within institutional clients to set up and develop monthly and quarterly client business reviews along with the ESE and/or AE
• Responsible for driving growth within institutional clients for revenue, sites and compliance to generate sustainable and reproducible results
• Establish and oversee the customer's continued adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
• Ensure the successful delivery of a detailed and complex sales offering while tracking and measuring the value the solution brings to the customer
• Work collaboratively as part of the customer team by partnering, building plans and communicating with AEs, Digital Health Operation, IT and Soft Dev and other internal colleagues to ensure aligned customer engagement and effective support
• Identify up‑sell and expansion opportunities to scale CARE business and partnerships, while ensuring renewal and retention metrics are exceeded
• Proactively liaise with customers, understand their expectations, build trust and maintain rapport
• Drive renewals by identifying customers' key pain points and working internally to make sure they're addressed
• Encourage customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals
• Responsible for ensuring the complete post‑sale success and satisfaction of your customers by establishing yourself as a trusted, knowledgeable advisor and business partner for their operational leadership
• Develop a mix of product and industry knowledge, an innovative problem‑solving mindset, client relationship management skills, and the ability to inspire action with a strong business case
• An Account Manager is expected to lead the overall client governance and build strong relationships with operational leaders, including ESE’s, Digital Health Opps, VP, and C‑Suite executives, that strengthen Ambry’s position to drive change, solve issues, and retain and expand Ambry’s business with the customer

Qualifications

• Proven experience in sales or as a sales support specialist providing solutions based on customer needs
• 3–5 years of experience in sales, project management, software sales or Healthcare IT within the health system, IDNs and regional laboratory market
• Strong communication, leadership, executive presence and interpersonal skills with an aptitude in building relationships with professionals of all organizational levels
• Excellent organizational and resource management skill competencies
• Health System Navigation and Strategic Agility
• Innovation Management
• Ability in problem‑solving and negotiation
• BS/BA in business administration, sales or relevant field

Benefits

• Medical, dental, vision, FSA, paid sick leave, and generous paid time off program
• 401k plan (subject to changes)

Legal and Equal Opportunity Statement

Ambry Genetics Corporation is a CAP‑accredited and CLIA‑licensed molecular genetics laboratory based in Aliso Viejo, California. We are a genetics‑based healthcare company that is dedicated to open scientific exchange so we can work together to understand and treat all human disease faster.

Ambry Genetics is an Equal Opportunity Employer (EOE) and we maintain a drug‑free work environment. The Company believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with local laws such as Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

All qualified applicants will receive consideration for employment without regard to race (including hair texture and styling), color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, marital status or protected veteran status and will not be discriminated against on the basis of disability, protected medical condition, genetic information or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you have a disability or special need that requires accommodation, please contact us at [e-mail].

To review Ambry’s Privacy Notice: https://www.ambrygen.com/legal/privacy-policy To review the California privacy notice: https://www.ambrygen.com/legal/california-privacy-notice To review the UKG privacy notice: https://www.ambrygen.com/legal/ukg-privacy-notice