Customer Support Representative - HVAC Services

Atlas Trillo Heating&Air Conditioning; Gilroy (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Atlas Trillo Heating & Air Conditioning is seeking a Customer Engagement Representative to be the friendly first point of contact for our residential and light commercial HVAC customers. You will handle inbound calls, emails, and online requests, schedule service and maintenance visits, and clearly explain our heating, cooling, indoor air quality, and water heater offerings.

In this customer-first, safety-focused, family-oriented culture, you’ll work closely with technicians and dispatch, manage

Qualifications

• Experience delivering customer service via phone, email, or chat.
• Strong communication and problem-solving abilities.
• Ability to schedule and coordinate service visits with dispatch.

Responsibilities

• Handle inbound calls, emails, and online requests from residential and light commercial HVAC customers.
• Schedule service and maintenance visits.
• Explain heating, cooling, indoor air quality, and water heater offerings to customers.

Skills

Inbound calls

Email handling

Scheduling visits

Tools

CRM system

Job description

Atlas Trillo Heating & Air Conditioning seeks a Customer Engagement Representative to be the friendly first point of contact for our residential and light commercial HVAC customers. You will handle inbound calls, emails, and online requests, schedule service and maintenance visits, and clearly explain our heating, cooling, indoor air quality, and water heater offerings. In this customer-first, safety-focused, family-oriented culture, you’ll work closely with technicians and dispatch, manage follow-ups, and help ensure every customer receives reliable, professional, and timely support year-round.