Customer Support Representative - FBA

iSolved HCM; Indiana (PA); Remote; USD 35,000 - 55,000; Full time

Job summary

Une entreprise technologique de premier plan recherche un Représentant du Service Client à temps plein pour rejoindre son équipe FBA. Ce rôle est essentiel pour transformer les expériences client, avec la possibilité de travailler à distance et d'intégrer une culture dynamique axée sur la collaboration. Vous aurez l'occasion de développer vos compétences grâce à des formations et d'avoir un impact significatif sur nos clients chaque jour.

Benefits

Medical, Dental, Vision

401(k)

Life Insurance

Competitive Salary

Flexible Time Off

Qualifications

• 2-3 ans d'expérience dans un environnement de bureau orienté vers le client.
• Capacité à analyser et résoudre des problèmes rapidement.
• Compétences avancées en communication pour répondre aux demandes des clients.

Responsibilities

• Répondre aux demandes des clients avec professionnalisme et précision.
• Gérer les files d'attente des appels de support client FBA.
• Documenter toutes les communications et fournir des suivis opportun.

Skills

Communication

Multitasking

Problem-solving

Organization

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Are you ready to embark on a thrilling journey in customer service? As a Full-Time Customer Support Representative for our FBA team at isolved, you'll be at the forefront of transforming client experiences! Work from our incredible Fremont, IN office while connecting with diverse individuals and solving their challenges with empathy and integrity. Experience the excitement of being part of a high-performance culture that values teamwork and innovation.

You'll leverage your exceptional communication skills in a dynamic, customer-centric environment, turning inquiries into delightful solutions. Additionally, you'll get to showcase your problem-solving prowess and strengthen relationships with our clients, making a genuine impact every day. Join a fun and flexible team that celebrates your contributions and desires your growth! You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, and Flexible Time Off. This is not just a job; it's a chance to reshape the HR landscape while enjoying the freedom of a fully remote position!

isolved: Our Story

isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today's People Heroes, HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 5 million employees and 145,000 employers across all 50 states who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk. isolved People Cloud, our intelligently connected platform, automates the entire employee experience by design, so that organizations can engage, empower, and energize their talent while freeing their People Heroes to exceed their goals and grow their careers.

What does a Customer Support Representative do?

In this exciting role, you'll respond to customer inquiries with professionalism and accuracy, employing your adept probing skills to fully understand and meet their needs. Adopting our "leave no stone left unturned" philosophy, you'll ensure that every interaction is thorough and engaging. You will actively manage the FBA Customer Support phone queues, resolve issues with a sense of urgency, and provide timely follow-ups on unresolved matters. Escalating complex concerns according to our standard operating procedures, you'll maintain precise documentation of all communications and complete assigned tasks efficiently.

With opportunities for skill enhancement through customer service training, this role promises growth and success in a supportive, energetic environment where you can truly make a difference!

What you need to be successful

To thrive as a Customer Service Representative, you'll need a diverse set of skills and a passion for delivering outstanding customer experiences.

• Proficiency in Microsoft Office
• Strong organizational and communication skills will empower you to multitask seamlessly in our fast-paced environment, ensuring that every customer query is addressed promptly and accurately.
• Proficiency in problem analysis, troubleshooting, and problem-solving will enhance your ability to resolve issues efficiently.
• A high school diploma or equivalent, coupled with 2-3 years of experience in a professional customer-facing office environment
• Strong customer service

Ready to join our team?

So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!

In adherence to relevant pay transparency legislation and regulations, we endeavor to offer clarity regarding our compensation methodology for this position. While specific pay ranges are presently under review to ensure alignment with competitive market standards, we will furnish this information upon finalization.

At our organization, individual compensation structures are established through a consistent and equitable process, taking into account various pertinent factors. These factors encompass geographic location, job-specific competencies, educational attainment, professional certifications, and pertinent experience. This structured approach enables us to align our total rewards package competitively with each employee's qualifications, duties, and contributions to our collective success.

An employee's comprehensive compensation package comprises diverse components, such as base salary, performance-linked bonuses or commissions, long-term incentives like equity grants, and an extensive benefits portfolio. Should you advance as a finalist candidate, you will have the opportunity to explore our overarching compensation philosophy, practices, and how your unique background informs an appropriate compensation proposition.

Our commitment lies in fostering a fair, impartial, and transparent compensation framework throughout our workforce. All compensation determinations are aimed at justly acknowledging and rewarding the value, qualifications, and significant contributions that our employees bring to their roles and to the company's achievements. We welcome your inquiries about our principles of pay equity, accompanying analyses, and associated procedures throughout the recruitment process.