Customer Support Representative - HCM

iSolved HCM; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in Human Capital Management is seeking a Full-Time Remote Customer Support Representative. This role involves responding to customer inquiries, problem-solving, and ensuring high standards of service in a dynamic environment. Ideal candidates will possess strong communication and multitasking skills, contributing significantly to our customer experience.

Benefits

Medical

Dental

401(k)

Life Insurance

Flexible Time Off

Qualifications

• 2-3 years experience in a professional customer-facing business office.
• Ability to communicate information clearly both verbally and in writing.
• Capability to deal diplomatically with irate individuals.

Responsibilities

• Responding to customer inquiries with professionalism and urgency.
• Participating in the HCM Customer Support phone queue.
• Documenting communications and tasks while engaging in ongoing customer service training.

Skills

Microsoft Office products

Organizational skills

Communication skills

Multitasking

Customer service skills

Mathematical computation

Education

High school diploma or equivalent

Job description

Are you ready to embark on a thrilling journey with isolved as a Full-Time Remote/Hybrid Customer Support Representative? Dive into the dynamic world of Human Capital Management, where every day presents opportunities to make a real impact. You'll be at the forefront of helping individuals navigate their HR challenges, making you a vital ally in their success. Join a team that values innovative problem-solving, allowing you to unleash your creativity while building meaningful connections with clients in payroll and beyond.

This role is perfect for empathetic individuals ready to turn challenges into opportunities. You will have benefits such as Medical, Dental, 401(k), Life Insurance, and Flexible Time Off and more! Your expertise will help shape a brighter future, redefining HR experiences while working alongside like-minded professionals driven by integrity and teamwork. Take the leap and make a difference today!

Hello, we're isolved

isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today's People Heroes HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 5 million employees and 145,000 employers across all 50 states who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk. isolved People Cloud, our intelligently connected platform, automates the entire employee experience by design, so that organizations can engage, empower, and energize their talent while freeing their People Heroes to exceed their goals and grow their careers.

What would you do as a Customer Support Representative - HCM

As a Full-Time Customer Support Representative at isolved, you'll play a crucial role in responding to customer inquiries with professionalism and urgency. Utilizing your keen problem-solving skills, you'll ask probing questions to uncover the specific needs of each customer, ensuring that no detail goes unnoticed. Embracing our "leave no stone left unturned" philosophy, you'll participate in the HCM Customer Support phone queue, ready to assist customers and schedule follow-ups to resolve any outstanding issues effectively. When necessary, you'll escalate concerns according to Infinisource standard operating procedures, ensuring a smooth process for our clients.

Your meticulous documentation of communications and completion of assigned tasks will contribute to our high standards of service. You will also engage in ongoing customer service training to enhance your knowledge and skills, while embracing any additional duties as assigned to continually elevate our customer experience.

Does this sound like you?

To excel as a Full-Time Customer Support Representative - HCM at isolved, a diverse skill set is essential.

• Experience with Microsoft Office products
• Organizational and communication skills
• Ability to multitask and work effectively in a fast-paced environment
• Ability to clearly communicate information both verbally and in writing
• Knowledge of the principles and techniques of customer service skills; ability to deal diplomatically with irate individuals
• Ability to perform routine mathematical computations and tabulations accurately and efficiently.
• High school diploma or equivalent required.
• 2-3 years previous experience in a professional customer-facing business office environment.

Join us!

If you think this job is a fit for what you are looking for, great! We're excited to meet you!