Customer Support Representative

Klydo; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

Klydo, a tech startup, seeks an empathetic and technical Customer Service Representative to enhance the Klydoclock customer experience. In this full-time remote role, candidates are expected to communicate effectively, troubleshoot issues, and maintain customer relations. Join a dynamic team dedicated to customer collaboration and product innovation.

Qualifications

• Fluent in English with excellent communication skills.
• 1–2 years of experience in customer service or support.
• Technically confident and able to learn product functionality.

Responsibilities

• Respond to customer inquiries with empathy and efficiency.
• Troubleshoot issues related to orders and clock operation.
• Collaborate with internal teams to resolve customer concerns.

Skills

Communication skills

Empathy

Problem-solving skills

Detail-oriented

Self-motivated

Education

1-2 years of experience in customer service

Job description

2 days ago Be among the first 25 applicants

Klydo is a tech startup on a mission to redefine how people experience time.Our flagship product, Klydoclock, merges technology and art to create a new kind of media for the home.One that’s dynamic, ever-evolving, and always inspiring. With an endless library of animations updated daily, Klydo brings motion and creativity to everyday life.

At Klydo, we place the customer experience at the heart of everything we do. Our customers aren’t just clients—they’re collaborators, co-creators, and a constant source of inspiration. We value their feedback, celebrate their creativity, and strive to deliver not only a beautiful and playful product, but also a meaningful and joyful journey from first interaction to long-term connection.

Today, we’re seeking a personable and technically adept Customer Service Representative to support our growing customer base with warmth, clarity, and efficiency. You’ll play a central role in the Klydoclock customer journey—answering questions, resolving issues, and ensuring every clock is accompanied by a seamless onboarding process and a memorable, ongoing experience.

** This is a full-time remote position requiring availability during U.S. business hours.**

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone with empathy, professionalism, and efficiency.
• Troubleshoot issues related to orders, shipping, personalization, and clock operation.
• Collaborate with internal teams (production, fulfillment, and tech) to resolve customer concerns quickly.
• Maintain accurate records and follow through until issues are fully resolved.
• Share customer insights and feedback to help improve the overall customer experience and internal processes.
• Occasionally update support content, including FAQs, how-to guides, and troubleshooting articles.

What We’re Looking For

Must-haves:

• Fluent in English with excellent communication skills - both spoken and written.
• 1–2 years of experience in customer service or support for online and technology based product product
• Technically confident and able to learn and explain product functionality.
• Friendly, empathetic, and detail-oriented.
• Self-motivated and capable of managing time effectively in a remote environment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Technology, Information and Media

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