CUSTOMER SUPPORT REPRESENTATIVE

Promote Project; Denver (CO); Remote; USD 40,000 - 70,000; Full time

Job summary

Anagram is a leading insurance billing platform seeking a Customer Support Representative. This remote role involves providing customer support, managing relationships with healthcare providers, and requires extensive experience in customer service. Join us to make a direct impact in the healthcare sector!

Benefits

Medical & Dental Insurance

401k

MacBook and monitor

Equity ownership

Fast-paced startup environment

Qualifications

• 13+ years of experience in a customer service or support role.
• Comfortable managing multiple tasks in a fast-paced environment.
• Knowledge of Medical Insurance Terminology.

Responsibilities

• Provide timely, accurate, and empathetic support to customers via chat and email.
• Collaborate cross-functionally with other teams.
• Maintain and update internal knowledge bases and customer records.

Skills

Strong communication

Active listening

Problem-solving

Team player

Proactive attitude

Tools

Intercom

Slack

HubSpot

Google Workspace

Job description

Anagram is the ultimate insurance billing platform for eye care providers. Combining instant eligibility and benefit verifications, patient responsibility calculation, claims management, payment posting, and more, Anagram's all-in-one revenue cycle management solution is designed to save providers time and money, and free doctors to deliver the best care for their patients. Our mission is to simplify insurance, and it's working : over 2,000 eye care professionals rely on Anagram to manage their insurance billing.

Founded in 2014, Anagram is the largest and fastest-growing insurance billing platform for eye care providers in America and processes hundreds of millions of dollars each year.

Customer Support Representative

Location

40,000 - 70,000 a year (Colombian Pesos)

Description

As a Customer Support Representative , youll join our dynamic Customer Support team dedicated to guiding, teaching, and supporting our customers in using Anagrams innovative platform. You'll be the friendly, knowledgeable face of Anagramdelivering exceptional service and building strong relationships with healthcare providers. This role is ideal for a proactive self-starter who thrives in a collaborative environment. Your contributions will have a direct and meaningful impact on our business and the healthcare providers we serve.

What We're Looking For :

• 13+ years of experience in a customer service or support role
• A team player with a positive, can-do attitude
• Strong communication and active listening skills
• Excellent problem-solving abilities
• Comfortable managing multiple tasks in a fast-paced environment
• Patient and empathetic when handling challenging cases
• Quick to learn and comfortable using a variety of tools, including but not limited to : Intercom, Slack, HubSpot, & Google Workspace

What You'll Do :

• Provide timely, accurate, and empathetic support to customers via chat and email
• Understand and identify customer needs, guiding them through specific features and functionalities
• Maintain and update internal knowledge bases and customer records
• Share updates about new features, improvements, or processes with customers
• Collaborate cross-functionally with other teams to ensure a smooth customer experience
• Passion for healthcare and improving the patient / provider experience
• Previous experience at a SaaS company or within a fast-growing startup
• Knowledge of Medical Insurance Terminology

What Anagram Offers :

• Industry-leading compensation including salary and equity ownership
• MacBook, monitor, and all the technologies you need to succeed
• Medical & Dental Insurance
• 401k
• Fast-paced startup environment
• Remote first company

Anagram is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please email your request to [e-mail].

Job type : Remote job

Tags

• support
• management

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