Customer Support Representative

WebCreek Technology Inc; Town of Texas (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Support Representative in a dynamic remote role. You will be the primary contact for clients, ensuring exceptional service and support. With a focus on our West Coast clients, including those in Hawaii, you will manage inquiries and provide top-tier assistance. This role offers a competitive salary, flexible work environment, and opportunities for growth within a rapidly expanding organization. If you are passionate about customer service and thrive in a technology-driven environment, this position is perfect for you!

Benefits

Health Care Expense Sponsorship

Fitness Program Sponsorship

15 Paid-Off Days per Year

In-house IT Training

Flexible Work Environment

Opportunities to Work Abroad

Qualifications

• 3+ years of experience in customer support, preferably in software.
• Strong phone handling skills and excellent communication abilities.

Responsibilities

• Respond to customer inquiries via phone, email, and web portal.
• Document all correspondence in the ticketing system.

Skills

Customer Support

Active Listening

Communication Skills

Multitasking

Technical Proficiency

Bilingual (English/Spanish)

Education

3+ years in Customer Support

Tools

Zoho Helpdesk

Slack

Gmail

TeamViewer

MS Remote Desktop

SQL SSMS

Job description

Available for the following offices:Latin America, Remote

Are you eager to join a renowned IT development firm?

Look no further! We are currently seeking a proactive and customer-oriented Customer Support Representative to join our team. In this remote, full-time role, you will play a key role in delivering exceptional service to our clients.

As a Customer Support Representative, you will be the primary point of contact for our customers, with a special focus on providing extended coverage for our West Coast clients, including a new customer in Hawaii. You will be responsible for delivering top-tier support, managing client inquiries, and ensuring a smooth, seamless experience across our products and services.

Our products are cloud-based systems designed to streamline daily operations for dealerships in industries such as heavy equipment, forklifts, trailers, and trucks.

What You’ll Do

• Respond to customer inquiries via phone, email, and web portal with a focus on providing high-quality support.
• Documenting all correspondence, research, internal inquiries, and pertinent information in our ticketing system for our clients.
• Provide dedicated support coverage until 8:00 PM Houston Time (CST) to accommodate our Hawaii-based client.
• Communicating efficiently with other staff as needed.
• Document all communications, research, and actions in our ticketing system.
• Engaging team members for assistance and escalating to management when necessary.
• Utilizing internal systems to further education as well as attempting to replicate the software behavior that the customer may experience.
• Educate customers on the scope of our support and training resources to ensure satisfaction.
• Optional: Offer translation support (English/Spanish) for written and verbal communication (a plus but not required).

What You Have

• 3+ years of experience in customer support or a related field, preferably in the software industry.
• Strong phone contact handling skills and active listening abilities.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Experience in business analysis of software products is a plus
• Familiarity with Zoho Helpdesk, Slack, Gmail, TeamViewer, and MS Remote Desktop.
• Familiarity with ticketing systems and customer support software.
• Experience working with SQL SSMS is a plus.
• Patience, empathy, and a genuinely customer-oriented attitude.
• Technical proficiency and ability to learn new software and systems.
• Fluent in Spanish and English, both written and spoken (Spanish is a plus but not mandatory)

What You’ll Gain

• Full-time, remote position in a quickly growing company.
• Competitive salary with regular revisions.
• Health Care Expense Sponsorship
• Fitness Program Sponsorship
• Fifteen (15) paid-off days per year
• In-house IT and English training and certifications.
• Flexible work environment.
• An international team with opportunities to work abroad.

Who We Are

WebCreek is a provider of world-class software development teams and technical staff augmentation. We serve many Fortune 500 companies and other leading organizations. We have operations in more than 20 countries and over 29 years of experience delivering top-notch digital solutions to the companies that power our world.

WebCreek is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, nationality, genetics, pregnancy, disability, age, veteran status, or other characteristics.

What is your monthly salary expectation? (In USD)

Are you available to work in CST (Central Standard Time Zone)?

How did you find out about this Job Opening?

I want to stay informed of new openings in the future and become part of any email communications from WebCreek.