Customer Support Representative

Fieldprint; Town of Florida (NY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision insurance

401K with company match

Flexible spending accounts

Paid time off

Paid holidays

Training program

Overtime options

Casual dress code

Flexible schedules

Referral bonus

Commuter benefits

Job summary

Fieldprint, Inc. delivers Livescan fingerprinting and related services for government sectors and organizations. We seek a bi-lingual Customer Support Representative to support badging and identity management in the Fieldprint Researcher department.

The role is hybrid, based around Ft. Lauderdale, FL, with hours 8:30/9:00 to 4:30/5:00. Compensation at $17.70 per hour and benefits are provided.

Qualifications

• Bilingual (Spanish/English) required.
• Strong written and verbal communication abilities.

Responsibilities

• Review and verify digital photos in queues daily.
• Print and assemble badges to meet production quality standards.
• Distribute badges and track delivery to locations.
• Manage multiple queues and emails with timely responses.
• Operate the I-9 photo queue and related processes.

Skills

Bilingual Spanish/English

Attention to detail

Communication skills

Confidentiality

Education

High school diploma or equivalent

Tools

MS Office

Job description

Fieldprint, Inc. provides Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services for corporations, non-profits and federal, state, tribal, and local government sectors.

Fieldprint is at the forefront of our industry. We offer a comprehensive suite of electronic fingerprinting and related services to handle all of the identity management needs of our clients. We design innovative technology that delivers accurate, timely results to our clients.

Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

We are currently seeking a bi-lingual Customer Support Representative to support our badging and identity management services in our Fieldprint Researcher department. This individual will assist with the preparation and distribution of badges at an assigned client location. And, this representative will assist in reviewing and finalizing key pieces of the remote I-9 process queue.

This role is hybrid but must be based in or around Ft. Lauderdale, FL. This role is Monday - Friday from 830 am - 430 pm or 9 am - 5 pm. The rate of pay is $17.70/hour.

• Review and verification of digital photographs received in the assigned queues daily.
• Review of the queue includes photo review and printing of all badges received ensuring all meet good quality standards of production.
• Timely production of badges completed within the standard production days.
• Assist with badge distribution, tracking, etc.; delivery of badges to locations.
• Effectively multitask between Queues and emails, ensuring timely and accurate responses.
• Proficiently manage all Queues associated with the Form I-9 Photo Queue.
• Must be bilingual in Spanish
• Ethical conduct and compliance with Fieldprint, Inc. Code of Conduct.
• Must successfully complete the FBI and client background screening process.
• Must have reliable transportation to travel to client sites as required.
• Proficiency in M.S. Office Suite including Outlook, Word, and Excel.
• Communicate well both orally and in writing.
• Able to work with a diverse population.
• Must be detail oriented.
• Must be able to maintain confidential information and follow procedures for work processing.
• The candidate we are seeking will have a high school diploma or equivalent.

Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program
• Overtime options available
• Casual dress code
• Flexible work schedules
• Employee referral bonus program
• Commuter benefit program

All candidates are subject to a drug test and a background screening.

Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.