Customer Support Representative

Double A Solutions; Toledo (OH); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic and fun-loving company that values creativity and innovation! As a Customer Service Representative, you will play a crucial role in onboarding new agents and ensuring excellent communication with customers. This position offers a collaborative work environment with opportunities for personal and professional growth. Enjoy a flexible work schedule and a comprehensive benefits package, including medical, dental, and vision insurance. If you are passionate about making a positive impact and thrive in a supportive team, this is the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Company Contribution

Paid Time Off

Paid Holidays

Flexible Work Schedule

Work from Home

Qualifications

• 2 years of customer support experience preferred, at least 1 year required.
• Strong written and verbal communication skills are essential.

Responsibilities

• Onboard new agents into the HBW Leads Pilot Program.
• Ensure timely communication with agents regarding setup and expectations.

Skills

Customer Support

Problem-Solving

Microsoft Office

CRM Knowledge

Communication Skills

Outbound Calling

Multitasking

Education

High School Diploma

Tools

Microsoft Office

CRM Software

Job description

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About Us

Double A Solutions in Toledo, Ohio is a fun-loving and dynamic company that is passionate about making a difference in the world through innovative solutions. Our team is made up of bright, creative, and driven individuals who love what they do and are dedicated to making a positive impact in their communities.

About Us

Double A Solutions in Toledo, Ohio is a fun-loving and dynamic company that is passionate about making a difference in the world through innovative solutions. Our team is made up of bright, creative, and driven individuals who love what they do and are dedicated to making a positive impact in their communities.

At Double A Solutions, we believe that work should be enjoyable and fulfilling. That's why we foster a supportive, collaborative, and inclusive work environment where our employees can flourish and reach their full potential. We offer a flexible work schedule, competitive salary, and a range of benefits to ensure that our employees are taken care of and can enjoy a healthy work-life balance.

We are always on the lookout for new talent to join our team and help us continue to grow and make an impact. If you're looking for a company that values its employees and provides a fun, dynamic, and challenging work environment, then Double A Solutions is the place for you. We welcome applicants from all backgrounds and disciplines and are committed to creating a diverse and inclusive workplace.

So why wait? Join the Double A Solutions team today and become a part of something truly special. We can't wait to see what amazing things we can achieve together!

Learn more about us and our products here: https://www.doubleasolutions.net/portfolio/

Meet our team here:https://www.youtube.com/watch?v=M7XvJFiraa4

THE POSITION

We are looking for a full-time Customer Service Representative for our HBW Leads product. An effective Customer Service Representative has excellent problem-solving skills, knows how to use their resources, works well on a team, takes initiative, and is very detail-oriented. In this role, you would be responsible for working with new and existing customers. The key responsibilities include:

• Onboard new agents into the HBW Leads Pilot Program
• Follow up on missed or incomplete calls and inquiries
• Ensure timely communication with agents regarding setup, expectations, and usage
• Track and report data related to agent participation, lead flow, and feedback
• Support the rollout and ongoing maintenance of Blueprint tasks and integrations
• Maintain a high level of professionalism and responsiveness to all agent needs
  
  

Required Skills/Experience

• High School Diploma required
• 2 years of customer support experience preferred, at least 1 year required
• 1+ years of Microsoft Office and CRM knowledge
• Strong written and verbal communication skills
• Experience in outbound calling/customer outreach
• Preferable experience in the insurance industry
• Ability to multitask and work under time-sensitive conditions
  
  

WHY YOU SHOULD APPLY

• Comprehensive benefits package including medical, dental, vision, and disability insurance, 401(k) company contribution, Paid Time Off, Paid Holidays and more!
• A fantastic work culture that has values you can stand behind
• Opportunities for growth, both personal and professional
• Very collaborative team where you are more than just a number
• Work from home!
  
  

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Internet Publishing

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Customer Service Associate - Work From Home - Great Benefits

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