Customer Support Representative

Culligan International; Portsmouth (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Job summary

A leading water solutions provider in Virginia is seeking a Customer Service Representative to manage orders and resolve customer issues effectively. The ideal candidate will have at least two years of customer service experience, strong communication skills, and proficiency in Microsoft Office. Responsibilities include supporting sales, scheduling services, and maintaining customer relationships. If you are detail-oriented and organized, apply for this rewarding role with us.

Qualifications

• Two years of customer service experience required.
• Strong time management and project management skills.
• Excellent communication skills, both written and verbal.

Responsibilities

• Extensive problem-solving and order processing.
• Help manage customer accounts.
• Provide proactive sales support.
• Schedule service and delivery orders.
• Coordinate schedules with the service team.
• Contact customers for scheduling additional services.

Skills

Detail-oriented

Organizational skills

Interpersonal skills

Communication skills

Problem-solving

Time management

Project management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Benefits

• 401(k) matching
• Dental insurance
• Health insurance

Job Summary

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team
• Contact customers for purposes of scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation

Qualifications

• High school diploma or GED
• Minimum of two years of customer service experience requiredStrong time management and project management skills
• Proficient in Microsoft Office (word, excel, outlook)
• Excellent communication skills, both written and verbal

About Culligan

As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.