Customer Support Representative

culligan-careers; Kearney (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Employee discounts

Free uniforms

Paid time off

Training & development

Medical insurance

Company-paid training

Employee discounts for Culligan in‑hom

Eligibility for annual recognition and

Training meetings/events

Job summary

Culligan Water is seeking an experienced Customer Service Representative to work directly with customers to discuss orders, resolve problems, and meet related needs. The ideal candidate will be detail-oriented, organized, and possess strong interpersonal and communication skills.

The role centers on solving issues, processing orders, and supporting proactive sales while coordinating service and delivery with the operations team.

Qualifications

• High school diploma or GED.
• Minimum of two years of customer service experience required.
• Strong time management and project management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent communication skills, both written and verbal.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts.
• Provide proactive sales support by developing close relationships with customers.
• Schedule service and delivery orders.
• Coordinate schedules with the service/operations team.
• Contact customers for purposes of scheduling additional services or offering maintenance plans.
• Refer unresolved customer grievances to designated departments for further investigation.

Skills

Customer service

Communication skills

MS Office

Organizational skills

Time management

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Benefits/Perks

• Medical insurance
• 401K retirement with company match
• Vacation, paid time off
• Company-paid training
• Employee discounts for Culligan in-home products
• Eligibility for annual recognition and training meetings/events

Job Summary

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team
• Contact customers for purposes of scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation

Qualifications

• High school diploma or GED
• Minimum of two years of customer service experience required
• Strong time management and project management skills
• Proficient in Microsoft Office (word, excel, outlook)
• Excellent communication skills, both written and verbal

About Culligan

As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.