Customer Support Representative

culligan-careers; Olathe (KS); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K retirement with company match

Vacation, paid time off

Company-paid training

Employee discounts for products

Eligibility for annual recognition and

Job summary

Culligan Water is seeking an experienced Customer Service Representative to manage customer relations. Your duties will include discussing orders, resolving problems, and providing exceptional customer service.

The ideal candidate will have a high school diploma, two years of customer service experience, and excellent communication and interpersonal skills. Join us to help deliver high-quality water solutions while enjoying benefits like medical insurance and a 401K retirement plan.

Qualifications

• Minimum of two years of customer service experience required.
• Strong time management and project management skills.
• Excellent communication skills, both written and verbal.
• Knowledge of CRM systems input required.

Responsibilities

• Extensive problem-solving and order processing.
• Provide proactive sales support by developing relationships.
• Schedule service and delivery orders.
• Coordinate schedules with service/operations team.
• Contact customers for scheduling additional services.
• Refer unresolved customer grievances to designated departments.
• Additional duties as assigned.

Skills

Customer service experience

Time management

Communication skills

Project management skills

Microsoft Office proficiency

CRM systems knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Benefits/Perks

• Medical insurance


• Dental insurance


• Vision insurance


• 401K retirement with company match


• Vacation, paid time off


• Company-paid training


• Employee discounts for Culligan in-home products


• Eligibility for annual recognition and training meetings/events

Job Summary

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts


• Provide proactive sales support by developing close relationships with customers


• Schedule service and delivery orders


• Coordinate schedules with the service/operations team


• Contact customers for purposes of scheduling additional services or offering maintenance plans


• Refer unresolved customer grievances to designated departments for further investigation


• Additional duties as assigned

Qualifications

• High school diploma or GED


• Minimum of two years of customer service experience required


• Strong time management and project management skills


• Proficient in Microsoft Office (word, excel, outlook)


• Excellent communication skills, both written and verbal


• Knowledge of CRM systems input required

About Culligan

As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.