Customer Support Representative

Culligan 48MN; Oak Forest (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K retirement with company match

Vacation, paid time off

Company-paid training

Employee discounts for Culligan in-home products

Eligibility for annual recognition and training meetings/events

Job summary

Culligan 48MN located in Oak Forest, Illinois, is looking for an experienced Customer Service Representative. This role involves direct customer interaction to discuss orders, resolve issues, and address their needs effectively. Successful candidates should possess strong communication skills, attention to detail, and the ability to manage customer accounts and orders.

The position offers various benefits, including medical and dental insurance, 401K matching, and opportunities for training. Join the team to help provide high-quality water solutions to our valued customers.

Qualifications

• Minimum of two years of customer service experience required.
• Proficient in Microsoft Office (word, excel, outlook).
• Excellent communication skills, both written and verbal.

Responsibilities

• Extensive problem-solving, order processing, and managing customer accounts.
• Provide proactive sales support by developing close relationships with customers.
• Schedule service and delivery orders.

Skills

Customer service experience

Strong time management

Project management skills

Communication skills

Proficient in Microsoft Office

Education

High school diploma or GED

Job description

Benefits/Perks

• Medical insurance
• Dental insurance
• Vision insurance
• 401K retirement with company match
• Vacation, paid time off
• Company-paid training
• Employee discounts for Culligan in-home products
• Eligibility for annual recognition and training meetings/events

Job Summary

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team
• Contact customers for purposes of scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation

Qualifications

• High school diploma or GED
• Minimum of two years of customer service experience required
• Strong time management and project management skills
• Proficient in Microsoft Office (word, excel, outlook)
• Excellent communication skills, both written and verbal

About Culligan

As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.