Customer Support Representative

Culligan Midwest; Olathe (KS); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

Job summary

Culligan Midwest is seeking a Customer Service Representative with experience in handling orders, resolving issues, and meeting customer needs. You will work closely with customers to discuss orders, resolve problems, and ensure satisfaction with our water solutions.

The ideal candidate is detail-oriented, organized, and possesses strong interpersonal and communication skills, with proficiency in Microsoft Office and a proven track record in customer service.

Qualifications

• Two years of customer service experience required.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office and data entry.

Responsibilities

• Extensive problem-solving and order processing; help manage customer accounts.
• Provide proactive sales support by developing close relationships with customers.
• Schedule service and delivery orders.
• Coordinate schedules with the service/operations team.
• Contact customers for scheduling additional services or maintenance plans.
• Refer unresolved customer grievances to designated departments for further investigation.

Skills

Customer service

Interpersonal skills

Communication skills

Detail-oriented

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

Job Summary

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team
• Contact customers for purposes of scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation

Qualifications

• High school diploma or GED
• Minimum of two years of customer service experience required
• Strong time management and project management skills
• Proficient in Microsoft Office (word, excel, outlook)
• Excellent communication skills, both written and verbal

About Culligan

As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.