Office Assistant

culligan-careers; Ottawa (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Paid time off

Employee discounts

Company-paid training

Job summary

Culligan Water is seeking a Customer Service Representative to manage customer relationships, resolve issues, and discuss orders. The role requires detail-oriented, organized candidates with excellent interpersonal and communication skills.

Your responsibilities will include order processing, scheduling services, and maintaining customer accounts, while providing proactive sales support. The ideal candidate will possess a high school diploma, customer service experience, and proficiency in

Qualifications

• Detail-oriented and organized individual.
• Ability to lift 50lbs.
• Strong interpersonal and communication skills.

Responsibilities

• Extensive problem-solving, order processing, and managing customer accounts.
• Provide proactive sales support by developing close relationships with customers.
• Schedule service and delivery orders.
• Coordinate schedules with the service/operations team.
• Contact customers for scheduling additional services.
• Refer unresolved customer grievances to designated departments.

Skills

Customer service skills

Time management

Project management

Microsoft Office proficiency

Interpersonal skills

Communication skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance

Benefits/Perks

• Medical insurance
• Dental insurance
• 401K retirement with company match
• Vacation, paid time off
• Company-paid training
• Employee discounts for Culligan in-home products

Job Summary

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team
• Contact customers for purposes of scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation

Qualifications

• Tuesday - Friday 7:45am-5pm
• Saturday 7:45am-12pm
• Must be able to lift 50lbs
• High school diploma or GED
• Excellent customer service skills required
• Strong time management and project management skills
• Proficient in Microsoft Office (word, excel, outlook)
• Excellent communication skills, both written and verbal

About Culligan

As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.