Customer Support Representative

Fiverr; New Jersey; Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Customer Support Representative who excels in communication and problem-solving. The role involves providing high-quality support to international clients via email and chat, ensuring customer satisfaction through effective collaboration and continuous improvement. This position is based in New Jersey with remote flexibility and occasional travel to NYC.

Qualifications

• At least 1 year of customer support/service experience.
• Exceptional communication and interpersonal skills.
• Proficiency with data analysis in Excel is an advantage.

Responsibilities

• Deliver high-quality responses to customers via email and chat.
• Provide reliable resolutions for critical customer issues.
• Collaborate with Team Leads to maintain customer satisfaction.

Skills

Communication

Problem-Solving

Multitasking

Tools

Zendesk

Jira

Excel

Job description

Join to apply for the Customer Support Representative role at Fiverr.

Fiverr is looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Customer Support team. If you are an experienced Customer Support Professional who enjoys communicating, helping others, and providing long-term solutions to your customers, then this is the role for you. Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Fiverr works.

The ideal candidate is a proactive and solutions-focused customer support professional with at least one year of experience handling international clients via email and chat. They excel in communication, multitasking, and problem-solving, and thrive in fast-paced environments where collaboration, ownership, and continuous improvement are key.

Location: This position is based in New Jersey (remote) with occasional travel to the NYC office.

Responsibilities:

1. Deliver independent, high-quality responses to customers via our email ticketing system and chat.
2. Provide reliable resolutions for critical and high-impact customer issues.
3. Take full ownership of customer concerns and follow them through to resolution.
4. Collaborate closely with Team Leads and Shift Managers to maintain customer satisfaction.
5. Share ideas and practical solutions to continuously improve the customer experience.
6. Identify service-impacting trends and escalate them appropriately.
7. Actively learn from others and grow as a customer support representative.

Requirements:

• At least 1 year of customer support/service experience, ideally with a focus on chat and email for a tech product with international clients.
• Exceptional communication and interpersonal skills, a true team player.
• Service-oriented personality with a can-do attitude.
• Strong problem-solving and troubleshooting skills.
• Ability to operate multiple applications and platforms effectively.
• Commitment to excellence: willing to accept constructive feedback and drive continuous improvement.
• Detail-oriented, capable of handling multiple responsibilities simultaneously.
• Proficiency with data analysis in Excel is an advantage.
• Familiarity with Zendesk, Jira, and automated support/helpdesk systems is an advantage.

Equal Opportunities:

At Fiverr, we prioritize diversity. We celebrate differences and embed inclusivity into every aspect of our workplace, product, and community. Fiverr is committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. We also provide accommodations for individuals with disabilities or special needs.