Customer Support Representative

Fiverr; Ewing Township (NJ); Remote; USD 45,000 - 55,000; Full time

Job summary

A leading company in the technology sector is seeking a Customer Support Professional to join their dynamic team in New Jersey. The ideal candidate will thrive in fast-paced environments, delivering exceptional support to international clients. Responsibilities include managing customer inquiries through email and chat, problem-solving, and collaborating with team members to enhance customer satisfaction. This full-time position offers opportunities for growth and development within a supportive work culture.

Qualifications

• At least 1 year of experience handling international clients via email and chat.
• Strong ability to operate multiple applications and platforms.

Responsibilities

• Deliver high-quality responses to customers via email and chat.
• Collaborate with Team Leads to maintain customer satisfaction.
• Identify service-impacting trends and escalate appropriately.

Skills

Communication

Problem Solving

Multitasking

Education

Customer Support Experience

Tools

Zendesk

Jira

Excel

Job description

1 day ago Be among the first 25 applicants

Description

Fiverr is looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Customer Support team. If you are an experienced Customer Support Professional who enjoys communicating, helping others and providing long-term solutions to your customers, then this is the role for you. Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Fiverr works.

Description

Fiverr is looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Customer Support team. If you are an experienced Customer Support Professional who enjoys communicating, helping others and providing long-term solutions to your customers, then this is the role for you. Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Fiverr works.

The ideal candidate is a proactive and solutions-focused customer support professional with at least one year of experience handling international clients via email and chat. They excel in communication, multitasking, and problem-solving, and thrive in fast-paced environments where collaboration, ownership, and continuous improvement are key.

Location: This position is based in New Jersey (remotely) with occasional travel to the NYC office.

WHAT AM I GOING TO DO?

• Deliver independent, high-quality responses to customers via our email ticketing system and chat
• Provide reliable resolutions for critical and high-impact customer issues
• Take full ownership of customer concerns and follow them through to resolution
• Collaborate closely with Team Leads and Shift Managers to maintain customer satisfaction
• Share ideas and practical solutions to continuously improve the customer experience
• Identify service-impacting trends and escalate them appropriately
• Actively learn from others and grow as a customer support representative
  
  

Requirements

• 1 year of customer support/service experience, ideally with a chat and email focus for a tech product with international clients
• Exceptional communication and interpersonal skills, a real team-player
• Service-oriented personality with a can-do attitude
• Strong problem solving/troubleshooting skills
• Strong ability to operate multiple applications and platforms
• Commitment to excellence: willing to accept constructive feedback, and drive toward continuous improvement
• Detail-oriented, capable of handling multiple responsibilities at once
• Proficiency with data analysis in excel- an advantage
• Familiarity with Zendesk, Jira and automated support/helpdesk systems- an advantage
  
  

EQUAL OPPORTUNITIES

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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